Dispatcher - Baltimore Team

4 weeks ago

Baltimore, United States Len The Plumber Full time
Dispatcher - High Volume Service Team - Full Time / Hourly

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM

Baltimore Branch location 21230.

NOTE: This position is an in-office position, and will include 7am - 330 pm, afternoon and evening shifts. No overnights. Will also include at least one weekend Saturday & Sunday 7:00AM - 5:00PM per month.

If you possess a positive and enthusiastic approach to customer service, we want to talk to you You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Baltimore, MD location

This is a full-time hourly position with a quarterly performance bonus. The perfect candidate must have flexibility with your schedule, this includes day shifts, evenings until 9 pm, and weekend day shifts in rotation.

Essential Job Functions:
  • Maintain the service technician schedules and dispatches technicians as service calls are completed
  • Schedule technicians return trips with customers to complete jobs after the arrival of parts
  • Maintain on-call schedule for service technicians and after-hours service procedures
  • Enter service calls, schedule calls, and generates call debriefing with technicians daily
  • Maintain customer database, ensuring complete, accurate, and updated entry of information
  • Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
  • Respond to service technician's requests online and by phone
  • Schedule follow-up preventative maintenance service appointments
  • Review and complete service work orders for accuracy
  • Prepares invoices and timecards for processing
  • Participate in all company-sponsored training classes
  • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
Qualifications:
  • Minimum 2 years of experience in Customer Service, strong Admin & computer skills.
  • Geographical knowledge of service area and/or map reading skills
  • Advanced communication and customer service skills
  • Experience in using Microsoft Word and Excel
  • Must be detail oriented, have great follow-up, and can multi-task
  • Ability to pass a background check and drug screen
Experience/Education:
  • High School Diploma or equivalent
Compensation:
  • Based on experience
Benefits:
  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays
  • Bonus eligibility
  • Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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