Dispatch Supervisor

2 weeks ago

Baltimore, United States Boyd Group Services Inc Full time

Company: Glass America

Baltimore, Maryland

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

Glass America

Auto Glass Dispatcher Supervisor

Baltimore, MD

Position requires you to report to the office daily for work

At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.

What Glass America offers you:

* Great starting salary.


* Benefits that start on your first day of work


* 401k, PTO, paid holidays, life insurance and short term disability.


* Represent a respected industry leader and preferred provider to insurance agents and insurance companies.



The Dispatcher Supervisor will work closely with the Market Manager on market operations and its results. The Dispatcher Supervisor will be responsible for the fulfillment team and technician workforce productivity. With the leadership and guidance of the Market Manager, the Dispatcher Supervisor will provide leadership and guidance to all direct reports to deliver The Best in Auto Glass' mission to WOW Every Customer….. Be the Best

PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:

* Including but not limited to:
* Assist the Market Manager to manage activities of all business units within the designated market in coordination with the fulfillment group at all times.


* Assures all monthly, weekly and daily deadlines are met.


* Ensure staff are following company Standard Operating Procedure (SOP).


* Works closely with the billing team on any billing/accounting issues.


* Make adjustments to accounts as needed.


* Answer emails and phone requests.


* Support other fulfillment team members and functions as needed.


* Work with the Market Manager to hold staff accountable for performance through clear communication and ensure all reporting employees understand the company mission to WOW every customer and to be the best.


* Recruit, interview and hire new staff as required.


* Train new hires in regards to company policy and procedures.


* Seek out opportunities to continuously educate and develop all employees.


* Promote safe, clean working conditions and ensure that all personal protective equipment is being used properly and document managers that do not enforce Glass America's safety policies.


* Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceed our customers expectations.


* Ensure customer satisfaction by coaching staff and resolve customer concerns as required. This includes handling escalated customer service calls and resolving escalated orders in the most efficient manner.


* Special projects as assigned.



INTERNAL REPORTING & COMMUNICATIONS:

* Maintain performance against goals with technicians and provide coaching to ensure all are performing to full potential.


* Participate in company operational meetings as required.



EXTERNAL COMMUNICATIONS:

* Participate in external marketing and team building activities as requested.


* Promote, develop and act as a liaison with area contacts & other referral points.


* Solicit, develop and report on vendor relationships.



EDUCATION/QUALIFICATION/EXPERIENCE:

* High School Diploma / GED required.


* Current or previous dispatching experience.


* At least 3 years of experience in the Auto Glass / Automotive industry with a strong focus in Operations, Sales and Marketing is highly preferred.


* Must have a valid driver's license.


* Must be able to pass a background and motor vehicle record check.

  • Dispatch Supervisor

    7 days ago

    Baltimore, United States The Boyd Group Full time

    Company: Glass America Baltimore, Maryland We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Auto Glass Dispatcher Supervisor Baltimore, MD Position requires you to report to the office...

  • Transport Dispatch Coordinator

    13 hours ago

    Baltimore, United States University of Maryland Full time

    Job Description **Emergency Medical Technician- Basic license issued by the Maryland Institute for Emergency Medical Services OREmergency Medical Dispatcher certification isREQUIRED.**General SummaryUnder general supervision, using a customer service orientation, this individual will receive request for interfacility patient transport and dispatch for...

  • Transport Dispatch Coordinator

    3 weeks ago

    Baltimore, United States The University of Maryland Medical System Full time

    The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest...

  • Transport Dispatch Coordinator

    3 days ago

    Baltimore, United States University of Maryland Full time

    Job Description **Emergency Medical Technician- Basic license issued by the Maryland Institute for Emergency Medical Services OREmergency Medical Dispatcher certification isREQUIRED.** General Summary Under general supervision, using a customer service orientation, this individual will receive request for interfacility patient transport and dispatch for...

  • Route Tech>

    3 days ago

    Baltimore, United States ABM Industries Full time

    ABM Industries - 490 L ST NW [Dispatcher Coordinator] As a Route Tech at ABM Industries, you'll: Prepare days inspection and work schedule by collecting crew locations from Street Sheet and supervisor; Verify materials, workmanship, and specification/code requirements; Perform inspections and documentation of in-process, start-up, and operations activity;...

  • Transportation Manager

    5 days ago

    Baltimore, United States iRiS Recruiting Solutions Full time

    Position: Transportation Manager - Final MileLocation: Baltimore, MDSalary: Competitive Base + BonusDescription:We're working with a top distributor in their respective space on a multi-site transportation leadership opportunity. This is a company with a reputation for having a solid culture and career growth opportunities.This individual will be responsible...

  • Transportation Manager

    22 hours ago

    Baltimore, United States iRiS Recruiting Solutions Full time

    Position: Transportation Manager - Final MileLocation: Baltimore, MDSalary: Competitive Base + BonusDescription:We're working with a top distributor in their respective space on a multi-site transportation leadership opportunity. This is a company with a reputation for having a solid culture and career growth opportunities.This individual will be responsible...

  • Transportation Manager

    6 days ago

    Baltimore, United States iRiS Recruiting Solutions Full time

    Position: Transportation Manager - Final MileLocation: Baltimore, MDSalary: Competitive Base + BonusDescription:We're working with a top distributor in their respective space on a multi-site transportation leadership opportunity. This is a company with a reputation for having a solid culture and career growth opportunities.This individual will be responsible...

  • Supply Center Manager

    3 weeks ago

    Baltimore, United States Glen-Gery Full time

    Glen-Gery, one of the nation's leading brick manufacturers, is currently searching for a well-organized and motivated Manager for the Supply Center in Baltimore, MD. This person is responsible for the overall administration and operation of the retail center and promoting the sale of manufactured and purchased products. The Supply Center Manager is...

  • IT Support Specialist

    2 days ago

    Baltimore, United States InsideHigherEd Full time

    Responsibilities and DutiesServe as an operational technology consultant and resource for clients with software or technology questions and problems.Install, configure, service, and upgrade Windows, Macintosh, and mobile devices, computers and related peripheral technologies.Install, upgrade, and troubleshoot software and hardware components.Assist clients...

  • Police Officer II

    4 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Description/Job Summary Overview: Reporting to the Police Officer Supervisor, the Police Officer II provides the full range of certified law enforcement service. Performing campus policing to ensure the safety and security of the College, its students, employees, guests, buildings and property, the Police Officer II enforces applicable federal, state and...

  • Transportation Field Investigator II

    4 weeks ago

    Baltimore, Maryland, United States State of Maryland - PSC Common Carrier Investigations Full time

    Introduction\r***Repost***\r**RECRUITMENT REPOST. PREVIOUS APPLICANTS NEED NOT REAPPLY.**\r\r\r\r\rThe Maryland Public Service Commission (PSC or Commission) regulates public utilities and certain passenger transportation companies doing business in Maryland. The Commission regulates gas, electric, telephone, water, and sewage disposal companies. Also...