Network Analyst
3 weeks ago
This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, and Google meeting applications.
Minimum Qualifications:
- Three years of professional level analyst and systems experience in a large-scale Information Technology environment.
- Minimum of two years of experience working with Audio/Video, Webex Systems, Zoom, and Google meeting Apps.
- Previous experience working as an AV technician.
- Experience working in a Cisco network/Telecomm Environment preferred
- Experience working with Avaya, Siemens, and/or Rolm systems is a plus
- Telecommunications systems administration principles
- Provide customer support for AV systems such as Cisco Telepresence endpoints, projectors, TVs, video matrix systems, Crestron systems, and audio systems.
- Previous experience working as an AV technician.
- Experience with creating/modifying macros for Cisco Telepresence endpoints and Crestron is a plus.
- Provide customer service
- Repair and perform preventative maintenance on systems
- Maintain records and prepare reports
- Provides technical support to County employees using various telecommunications and network systems.
- Provides technical support to County employees using Cisco telepresence endpoints, projectors, microphones, video monitors, video matrix systems, and audio equipment.
- Coordinating with vendors and customers for AV installations or service break-fix.
- Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
- Monitors and ensures systems meet business and performance needs.
- The individual will be required to be on-call after hours, on weekends, and on holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members. Perform configuration changes as required; advance level troubleshooting.
- Technical implementation of telecommunications and network infrastructures.
- Troubleshoot technical problems with the critical systems, servers, and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
- Responds to system emergencies as required.
- Performs other duties of a similar nature or level
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