Retail Assistant Manager

2 weeks ago

Decatur, Illinois, United States Community Choice Financial Family of Brands Full time

Overview: As a Retail Assistant Manager, you will leverage your customer service and leadership skills to deliver a premium experience for our customers. Collaborating with the Store Manager, you will have the opportunity to develop your leadership skills in real-time, coach our Customer Service Representatives, and play a crucial role in driving team performance. In return, we will support your career advancement through a comprehensive training and development program designed to help you excel.

Responsibilities:

  • Provide outstanding customer service throughout the loan or pawn process by educating customers and making tailored recommendations based on their financial needs.
  • Assist in managing customer accounts by processing payments and tracking appointments effectively.
  • Achieve Company performance standards through business partnerships, obtaining referrals, and hosting in-store and community events.
  • Build and nurture customer relationships to generate new business, enhance store profitability, and foster brand loyalty.
  • Offer support, coaching, and development to Customer Service Representatives to maximize team potential.
  • Maintain accurate customer information in the Point of Sale system.
  • Ensure compliance with Company policies and local, state, and federal regulations in the workplace.
  • Maintain security protocols and perform proper opening and closing procedures, including cash drawer and bank deposit management.
  • Oversee the store's internal and external appearance, coordinating basic facility needs and maintenance services.
  • Utilize your personal vehicle for completing bank deposits and other Company tasks during the workday.
  • Effectively manage multiple tasks in a fast-paced environment while meeting individual and team performance goals.
  • Communicate and interact with customers and Team Members at all levels using strong interpersonal skills.
  • Maintain a full-time work schedule with regular in-person attendance, which includes limited Saturday hours (at least 40 hours per week).

Qualifications:

  • High School Diploma or equivalent required.
  • Minimum of 3 months supervisory, key holder, or relevant leadership experience.
  • At least one year of experience in customer service, sales, or retail.
  • Strong verbal and written communication skills.
  • Proficiency in using phone systems, Point of Sale systems, Microsoft Office, and other software.
  • Must be at least 18 years old (19 in Alabama).
    • Background check required (subject to applicable law).
    • Ability to meet the physical requirements of the job, which include standing for long periods, lifting up to 25 pounds, and operating mechanical controls like a keyboard.

Preferred Qualifications:

  • Associate degree or higher.
  • Bilingual in English and Spanish is a plus, and may be required in certain locations.

What We Offer:

  • A comprehensive new hire training program.
  • Access to a robust learning management system filled with e-learning modules and training programs tailored to your professional growth.
  • Performance-based promotion opportunities.
  • Educational Reimbursement Program.
  • Multiple medical insurance options, including free telemedicine and medical spending account (HSA/FSA) choices.
  • Traditional and Roth 401(k) Retirement plans with a generous Company match.
  • Company-sponsored Life and AD&D Insurance.
  • Optional benefits, such as dental, vision, short-term and long-term disability plans, and pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service beyond the first year).
  • A diverse and inclusive workplace culture.

The benefits offered may change, and certain programs are subject to specific eligibility criteria.

About Us:

TitleBucks is one of America's largest consumer lending companies, providing vehicle title-secured loans/pawns and personal loans. We have been serving customers for over 10 years and are dedicated to helping them obtain the cash they need.

This job description is not meant to be all-inclusive. The Company may revise the description at any time, and additional functions may be assigned as deemed necessary.

The Community Choice Financial Family of Brands is committed to a discrimination-free workplace and encourages candidates from diverse backgrounds to apply.

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