Retail Team Lead
7 days ago
About the Role:
">- As a Retail Team Lead at Hibbett Retail, Inc., you will be responsible for assisting the Store Manager in overall operations and administrative duties.
- You will be knowledgeable in each product area or department in our store, assisting in determining methods and approaches necessary to accomplish store goals and initiatives.
- You will uphold policies, procedures, and standards listed in the visual manual.
- You must promote sales and/or promotions while serving as an ambassador of Hibbett I City Gear, creating a unique customer experience that helps acquire and retain long-time customers.
- You will be passionate about giving outstanding customer service and promoting merchandise in stores.
- In the absence of the Store Manager, you will assume supervisory control and be trained in the Store Manager's Responsibilities.
- Assist the Store Manager in controlling assets of Hibbett I City Gear.
- Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
- Assume responsibility of the entire store in the absence of the Store Manager.
- Provide knowledge and guidance to employees and customers in all departments when necessary.
- Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
- Direct staff to ensure each department's responsibilities and standards are completed.
- Keep the Store Manager informed about inventory movement and customer trends.
- Assure quality customer service is maintained.
- Perform general administrative duties as needed and be trained in the Store Manager's responsibilities.
- Promote and sell services and merchandise provided by Hibbett I City Gear.
- Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
- Experience working in a retail environment, preferably in footwear and athletic apparel.
- 1-3 years of customer service experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Ability to assist in managing a team and keep up with overall goals and profits.
- Is a self-starter, has initiative to take on important tasks without being asked.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Is a team-player, passionate about outstanding customer service and selling merchandise.
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