Retail Team Lead

7 days ago


Decatur, Illinois, United States Hibbett Retail, Inc. Part time

About the Role:

">
  • As a Retail Team Lead at Hibbett Retail, Inc., you will be responsible for assisting the Store Manager in overall operations and administrative duties.
  • You will be knowledgeable in each product area or department in our store, assisting in determining methods and approaches necessary to accomplish store goals and initiatives.
  • You will uphold policies, procedures, and standards listed in the visual manual.
  • You must promote sales and/or promotions while serving as an ambassador of Hibbett I City Gear, creating a unique customer experience that helps acquire and retain long-time customers.
  • You will be passionate about giving outstanding customer service and promoting merchandise in stores.
  • In the absence of the Store Manager, you will assume supervisory control and be trained in the Store Manager's Responsibilities.
">Key Responsibilities:

  • Assist the Store Manager in controlling assets of Hibbett I City Gear.
  • Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
  • Assume responsibility of the entire store in the absence of the Store Manager.
  • Provide knowledge and guidance to employees and customers in all departments when necessary.
  • Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
  • Direct staff to ensure each department's responsibilities and standards are completed.
  • Keep the Store Manager informed about inventory movement and customer trends.
  • Assure quality customer service is maintained.
  • Perform general administrative duties as needed and be trained in the Store Manager's responsibilities.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Qualifications:

  • Experience working in a retail environment, preferably in footwear and athletic apparel.
  • 1-3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to assist in managing a team and keep up with overall goals and profits.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.

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