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Medical Assistant, Gen Surgeon Mob Dove 3rd Floor
4 months ago
Assist administrative and clinical team members by performing a variety of clerical and clinical duties to ensure departmental function within the practice as well as departmental compliance in accordance with State and Federal regulations. Such duties include but are not limited to: Scribing, wound care, post-operative visits, assisting providers with patients, making appointments, taking calls from patients, pharmacies and other physician offices. Participates in volunteer programs and special assignments, and performs other duties as assigned within scope of practice.
POSITION EDUCATION/QUALIFICATIONS:
¨ High School graduate or G.E.D. certificate preferred
¨ Completion of a Medical Assistant Program or like program required
¨ BLS certification required, or must be obtained within 90 days of hire
¨ Must be able to be sensitive to cultural and bilingual issues
¨ Organizational skills are necessary
¨ Good written and verbal communication skills required
¨ Ability to read, write and speak English, required
¨ Ability to communicate clearly and concisely with all levels of nursing, administration, and physician
¨ Physician office experience is preferred
JOB KNOWLEDGE/EXPERIENCE:
¨ Two (2) years experience in a busy physician office, preferred
¨ Ability to take vital signs to include, but not limited to: height, weight, blood pressure, temperature and pulse
¨ Must have computer experience and must be able to learn practice IS system
¨ Previous experience with an EMR system preferred
¨ Must have excellent customer service and organizational skills
¨ Requires reasoning ability and good independent judgment.
POSITION RESPONSIBILITIES:
¨ Perform basic administrative medical assisting functions.
¨ Assist in obtaining patient history, chief complaint and vital signs as necessary.
¨ Schedule, coordinate, make referral appointments and monitor appointments
¨ Understand and adhere to managed care policies and procedures
¨ Keep rooms neat, clean and well stocked with supplies
¨ Set up rooms as needed for in office procedures
¨ Assist physician with in office procedures as needed
¨ Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to pt. coming into the office for scheduled visit
¨ Completion of the Referral letter process
¨ Orders and keeps inventory of all medical and injectable supplies and or orders office supplies as needed.
¨ Meets with patients to present surgical orders, explain post op care, answer any of the patient or families questions and walks the patient through the process to register at the hospital for surgery
¨ Comply with quality assurance practices
¨ Screen, collect and follow up on patient test results
¨ Collect and process specimens accurately and timely
¨ Perform diagnostic and laboratory tests and wound care as necessary
¨ Adhere to established patient screening procedures at all times
¨ Scribe for physicians as needed
¨ Assist with the preparation and administration of medications and immunizations
¨ Maintains accurate medication and immunization records
¨ Authorize drug refills and provide prescription information to pharmacies as needed
¨ Prepares and maintains all patient files in an orderly fashion
¨ File and or scan faxed information in charts after review by provider as necessary
¨ Ensure that positive results or stat results are provided to the practitioner in a timely manner
¨ Perform inventory of supplies and equipment as necessary
¨ Clean and sterilize instruments and dispose of contaminated supplies as needed
¨ Answer and direct all phone calls appropriately
¨ Register patients, confirm appointments, verify insurance benefits, as needed.
¨ Performs other assigned duties as assigned
LINES OF RESPONSIBILITY:
Physician, Chief Ambulatory Officer, Administrator, Manager
CUSTOMER SERVICE:
Performs other duties as assigned provides excellent customer service to all customers. All employees are required to attend the C.A.R.E. program which outlines the Customer Service Principals including: First Impressions, Communication, Hospitality, Teamwork, Professionalism, Service Recovery and the Golden Rule. All employees are expected to practice theses principals at all times.
AGE SPECIFIC:
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.
