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Support Analyst
1 month ago
Support Analyst
About Andar Software
Nonprofit organizations use Andar Software's integrated technology solutions to drive positive change. With our tools, nonprofits can gather and distribute donations, maintain client relationships, manage their marketing communications, administer events, recruit volunteers, and much more. Over 400 customers make an impact by processing $5 billion in annual donations with Andar Software.
Job Description
Do you understand that providing outstanding service to customers is a key to business growth and success, and are you enthusiastic about being a part of their progress and success story? We are looking for a passionate Andar/360 user to join our team as a Support Analyst within the Customer Care team.
Our ideal candidate is a tenacious, customer-centric, professional highly motivated to solve problems, guide and consult customers on innovative solutions.
Duties and Responsibilities
Responsible for onboarding, implementation assistance and training to both new and recurring customers.
Responsible for the execution of contracted professional services to customers including but not limited to consulting, campaign management and processing.
Responsible for the scoping and delivery of we customizations using languages including but not limited to CSS, JavaScript and HTML
Responsible for resolving Customer Service requests
Assist with testing, documentation, and other related tasks
Qualifications
Bachelor's Degree
At least 2 years of experience using Andar/360 and experience with the wide range of modules and functionality. Andar/360 power user a plus.
Proven ability to lead medium and large projects
Knowledge of HTML, CSS and SQL considered a strong asset.
Excellent communication skills with the ability to translate technical functionality into examples, use cases and best practices
Proven aptitude for learning technical requirements and communicating what is feasible
Strong attention to detail, excellent organizational and problem-solving skills
Able to permanently work virtually from home
Job Description:
Worker Type:
Regular
Number of Openings Available:
1
