Patient Access Advocate I- ED

2 weeks ago

Rio Rancho, United States Presbyterian Healthcare Services Full time
Overview

Now Hiring Patient Access Advocate-I ED

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

  • Per Required Need - Exempt: No
  • Job is based Presbyterian Rust
  • Work hours: Varied Days and Hours
  • Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.

Ideal Candidate/Prefer Qualifications/or Why this position is unique

  • 6 months experience in healthcare setting or 1 year customer service background.
Qualifications
  • High school diploma/GED
  • 6 months experience in healthcare setting or 1 year customer service background.
  • Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
  • CHAA, CHAM or other industry equivalent certification preferred
  • Basic understanding of insurance preferred.
  • Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
  • Requires basic understanding of registration and healthcare.
  • Basic knowledge in Microsoft Office ProductsEducation:Essential:
  •  High School Diploma or GED
Responsibilities
  • Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
  • Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
  • Ability to manage conflict and appropriately request the help of a supervisor when needed.
  • Implement PROMISE and CARES behaviors in every encounter.
  • Educates patients for whom they speak regarding insurance benefits and liabilities.
  • Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial mattersEncounter Components:
  • Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
  • Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
  • Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
  • Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
  • Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail.
  • Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements.
  • Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process.
Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to USD $20.57/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

  • Patient Access Advocate I- ED

    2 weeks ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview: Now Hiring Patient Access Advocate-I ED The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service...

  • PATIENT CARE TECH I

    4 weeks ago

    Rio Rancho, United States University of New Mexico Full time

    Receive 17% weekday nights, 26% weekend nights, or 15% weekend day shift differentials! Department: Staffing Department - SRMC FTE: 0.90 Full Time Shift: Nights Position Summary:Provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment. Interview patients and take vital signs....

  • Patient Registrar I

    2 months ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview Now hiring a Patient Registrar I. Summary: * Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. * Accuracy of data capture to reduce denials is paramount. * Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay...

  • Patient Care Technician

    2 months ago

    Rio Rancho, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...

  • Travel Nurse RN

    2 months ago

    Rio Rancho, United States Planet Healthcare Full time

    Job DescriptionPlanet Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Rio Rancho, New Mexico.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelPlanet Healthcare Job ID #1-2511829. Pay package is based on...

  • Travel Nurse RN

    3 weeks ago

    Rio Rancho, United States PlanetHealthcare Full time

    Planet Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Rio Rancho, New Mexico. Job Description & Requirements Specialty: ED - Emergency Department Discipline: RN Duration: 13 weeks 48 hours per week Shift: 12 hours, nights Employment Type: Travel Planet Healthcare Job ID . Pay package is based on 12 hour shifts...

  • Travel Nurse RN

    4 weeks ago

    Rio Rancho, United States PlanetHealthcare Full time

    Planet Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Rio Rancho, New Mexico. Job Description & Requirements Specialty: ED - Emergency Department Discipline: RN Duration: 13 weeks 48 hours per week Shift: 12 hours, nights Employment Type: Travel Planet Healthcare Job ID #1-2531634. Pay package is based on 12...

  • Patient Care Technician

    4 weeks ago

    Rio Rancho, United States Fresenius Medical Care Holdings, Inc. Full time

    Training Provided PURPOSE AND SCOPE: Supports FMCNA's mission vision core values and customer service philosophy.  Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct...

  • PATIENT CARE TECH

    1 month ago

    Rio Rancho, United States University of New Mexico Full time

    Receive 17% weekday nights, 26% weekend nights, or 15% weekend day shift differentials! Department: InPatient 4th Floor - SRMC FTE: 0.90 Full Time Shift: Nights Position Summary:Provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment. Interview patients and take vital signs....

  • Cook-I

    2 months ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview: The Food Service team is now hiring for the following positions: Cook-I Prepare hot food items for all areas of the department. Prepare food for short order grill. Prep food items as needed for menu cycles How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At...

  • Cook-I

    2 months ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview: The Food Service team is now hiring for the following positions: Cook-I Prepare hot food items for all areas of the department. Prepare food for short order grill. Prep food items as needed for menu cycles How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At...

  • Bilingual Clinical RN for Emergency Room

    2 days ago

    Rio Rancho, United States University of New Mexico Full time

    Company: UNM Hospitals Job Type: Full Time Location: Albuquerque, NM Earn additional compensation up to $8.00 through the Clinical Advancement Program Sign-on Bonus and Relocation reimbursement available 17% weekday night and 26% weekend night shift differentials Responsibilities: Assist ED staff with admission process for patients Ensure appropriate...

  • Community Advocate

    2 months ago

    Del Rio, United States VAL VERDE - COUNTY OF Full time

    GENERAL DESCRIPTION: The Community Advocate will work to improve the quality of life in the community of Val Verde County by advocating for community members. They may work to ensure that everyone in their community has access to the resources and opportunity they need to succeed. The Community Advocate will facilitate positive change within the community by...

  • Travel Registered Nurse

    1 month ago

    Rio Rancho, United States TravelNurseSource Full time

    TravelNurseSource is working with Amare Medical Network to find a qualified ER/Trauma RN in Albuquerque, New Mexico, 87101!Pay Information$2,392 per weekAbout The PositionEmergency Room Nurses (RN) are responsible to treat a variety of injuries and illness brought into the Emergency Room. They specialize in rapid assessment and treatment when every second...

  • Financial Advocate

    4 weeks ago

    Rancho Mirage, United States Hazelden Betty Ford Foundation Full time

    **Responsibilities**: The Financial Advocate supports patients nationally from the onset of admission through their discharge from services. In this capacity, they work to educate patients specifically on their financial responsibility associated with treatment. This generally includes, review of private pay or commercial insurance options, accurate...

  • Diet Aide I

    2 months ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview: Now hiring Diet Aide I-Food Service. Oversees the patient tray delivery system and feeding which includes meals, floor stock, nourishment, and the monitoring of physicians diet order with food items prepared. Participates in general food preparation and cooking for hospital patients, personnel and visitors How you belong matters here. We value...

  • Patient Registrar II- Rio Rancho Family Practice

    2 months ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview Patient Registrar II- Rio Rancho Damily Practice Responsible for facilitating encounter or episode process for our customers by performing activities related to patient registration. Responsible for providing excellent customer service at every encounter. Accuracy of data capture to reduce denials is paramount.Secure financial payment at time of...

  • Central Supply Tech I

    2 months ago

    Rio Rancho, United States Presbyterian Healthcare Services Full time

    Overview Now hiring Central Supply Tech I. Responsible for performing inventory management functions for the Central Supply inventory; par level inventories, par replenishment; internal distribution, and call deliveries following the Central Supply protocols in the most efficient manner, and strive to exceed performance standards established for each...

  • PATIENT SERVICES TECH

    2 months ago

    Rio Rancho, United States University of New Mexico Full time

    Department: Radiology Administration - SRMC FTE: 0.50 Part Time Shift: Days Position Summary:Perform patient care and support activities to promote a patient focused care environment. Transport patients within the hospital, assist procedure performance and processing, assist data entry of information into Hospital information system (s), order and stock...

  • Patient Care Technician

    3 weeks ago

    Rio Rancho, United States Fresenius Medical Care North America Full time

    POSITION FEATURES: Training Provided PURPOSE AND SCOPE: Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients...