FSC Tech Support Engineer

4 weeks ago

Milwaukee, United States Johnson Controls Full time
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

What we offer:

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K, medical, dental, and vision care

On the job/cross training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

What you will do

As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.

How you will do it
  • Troubleshoot and resolve escalated server, network, control system problems and applications.
  • Research, replicate, determine root cause and test solutions to field and customer reported problems.
  • Create and document product application and problem solution articles and videos in a support Knowledge Base.
  • Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
  • Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
  • Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
  • Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
  • Perform remote and onsite customer technical support as needed.
  • Participate in and provide technical support on new product Alpha & Beta test sites.
  • Coordinate Beta testing and deployment of software patches.
  • Leverage your subject matter expertise by authoring knowledge base articles and self-help video content.
What we look for

Required
  • Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
  • Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
  • One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
  • Experience with MSP (Managed Service Provider) is a plus
  • Windows Server configuration and administration, Active Directory and IIS.
  • Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration
  • Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
  • Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
  • Knowledge of security protocols, secure communications, and certificates.
  • Working knowledge and experience with Metasys is an asset.
  • Knowledge of SQL database and script writing.
  • Knowledge of Powershell scripting and/or other light programming experience.


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • FSC Tech Support Engineer

    3 weeks ago

    Milwaukee, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Mid to Senior Level Engineer

    3 weeks ago

    Milwaukee, United States Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Jag Career Specialist

    4 weeks ago

    Milwaukee, United States Forward Service Full time

    **We Do Great Things! Join FSC & Unleash Your Potential!** **We Do Great Things! Join FSC & Unleash Your Potential!** We are seeking someone who is passionate about education and career development to join our team of JAG Career Specialists! The JAG Career Specialist designs and delivers curriculum aimed at preparing students for successful entry into the...

  • JAG Career Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Forward Full time

    We Do Great Things Join FSC & Unleash Your PotentialWe Do Great Things Join FSC & Unleash Your Potential We are seeking someone who is passionate about education and career development to join our team of JAG Career Specialists The JAG Career Specialist designs and delivers curriculum aimed at preparing students for successful entry into the workforce. Enjoy...

  • Sr. Software Engineer

    1 month ago

    Milwaukee, United States Tech Mahindra Full time

    To perform activities associated with one or more software engineering lifecycle phases Principal Accountabilities: Understand customer requirements and suggest solutions or alternatives Fill timesheets and complete invoicing process on or before the deadline Engage with customer teams on an ongoing basis on all aspects of project delivery Seek informal...

  • System Administrator

    6 days ago

    Milwaukee, United States Micro-Tech USA Full time

    Micro-Tech USA: System Administrator / Level 1 Engineer Position Available in Milwaukee, WIJoin Micro-Tech USA, a leading multiservice IT provider with a 30-year legacy of implementing innovative technologies and providing exceptional on-site and off-site support. We are currently seeking a dedicated System Administrator / Level 1 Engineer to join our...

  • Technical Support Engineer

    1 month ago

    Milwaukee, United States PC LAN Services Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.Responsibilities:Oversee the installation of operating systems, network systems, software, and hardwareMonitor system operations to detect potential problemsImplement network...

  • Technical Support Engineer

    4 weeks ago

    Milwaukee, United States PC LAN Services Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.Responsibilities:Oversee the installation of operating systems, network systems, software, and hardwareMonitor system operations to detect potential problemsImplement network...

  • Software Support Engineer

    4 weeks ago

    Milwaukee, United States Robert Half Full time

    We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing collaboration. This is a Direct Hire opportunity with a growing organization in Milwaukee and is 100% remote. Stellar benefits including generous paid time off, 401k and an annual bonus are also included. Please apply right away to be...

  • Software Support Engineer

    1 month ago

    Milwaukee, United States Robert Half Full time

    We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing collaboration. This is a Direct Hire opportunity with a growing organization in Milwaukee and is 100% remote. Stellar benefits including generous paid time off, 401k and an annual bonus are also included. Please apply right away to be...

  • Software Support Engineer

    4 weeks ago

    Milwaukee, United States Robert Half Full time

    We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing collaboration. This is a Direct Hire opportunity with a growing organization in Milwaukee and is 100% remote. Stellar benefits including generous paid time off, 401k and an annual bonus are also included. Please apply right away to be...

  • Software Support Engineer

    1 month ago

    Milwaukee, United States Robert Half Full time

    We are seeking an Application Support Engineer to join a tenured and growing team, focusing on internal customer-facing collaboration. This is a Direct Hire opportunity with a growing organization in Milwaukee and is 100% remote. Stellar benefits including generous paid time off, 401k and an annual bonus are also included. Please apply right away to be...

  • Inside Tech Support

    3 weeks ago

    Milwaukee, United States Revere Electric Supply Co Full time

    Job DescriptionJob DescriptionRevere Electric Supply Company, a well-established electrical automation distributor and market leader, is seeking an Inside Automation Support Specialist for Rockwell Automation MCCs and supporting products. This individual will join a team of over 25 Inside and Outside Automation Specialists that cover all Rockwell Automation...

  • Customer Support Engineer

    1 week ago

    Milwaukee, United States Hill-Rom Holdings, Inc. Full time

    Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of...

  • Senior Manager, Engineering

    2 weeks ago

    Milwaukee, Wisconsin, United States Direct Supply Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Senior Manager, Engineering position, you'll lead a broad team of Partners focused on engineering, third party integrations, and platform...

  • Senior Manager, Engineering

    3 weeks ago

    Milwaukee, United States Direct Supply Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Senior Manager, Engineering position, you'll lead a broad team of Partners focused on engineering, third party integrations, and platform...

  • Buyer/Planner

    2 months ago

    Milwaukee, United States Lube-Tech Full time

    ** Buyer/Planner** **Job Category****:** Supply Chain **Requisition Number****:** BUYER002438 Showing 1 location **Job Details** **Description** With a purpose ***to make tomorrow a little bit better than today,*** Lube-Tech provides an environment where you can love what you do and be your best every day. What you will enjoy about being a part of a 2021...

  • Buyer/Planner

    4 weeks ago

    Milwaukee, United States Lube-Tech Full time

    ** Buyer/Planner** **Job Category****:** Supply Chain **Requisition Number****:** BUYER002438 Showing 1 location **Job Details** **Description** With a purpose ***to make tomorrow a little bit better than today,*** Lube-Tech provides an environment where you can love what you do and be your best every day. What you will enjoy about being a part of a 2021...

  • Senior Plumbing Engineer

    3 weeks ago

    Milwaukee, United States Selectek Staffing Solutions Full time

    Selectek is partnering with a company near Milwaukee, Wisconsin to hire a Senior Plumbing Engineer. This firm specializes in large-scale projects in the science and tech, higher education, and commercial fields. Employment Type: Direct Hire Location: Plumbing, Engineer, Interior Designer, Senior, Project Engineer, Construction, Staffing

  • Customer Support Engineer

    2 months ago

    Milwaukee, United States Baxter Full time

    **Customer Support Engineer** **Req #** 22122646 **Location** Milwaukee, Wisconsin, United States **Job Category** Technical Services **Date posted** 03/02/2022 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and...