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Field Service Technician

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Cincinnati, United States Rotex Global, LLC Full time

$3,000 sign-on bonus Position Summary: Rotex is looking for a Field Service Technician to join our team in the Cincinnati, OH area.As aField Service Technician, you willbe responsible for visiting customers in the field to provide maintenance support and troubleshooting to machines in service, in addition to other services such as new machine start-ups, machine assessments, and training customers. From these visits, you will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, the Field Service Engineer will perform various service tasks including, but not limited to: completing post-visit documentation including trip reports and expense reports, develop parts quotes, and troubleshooting customer issues via telephone, email and online meetings. What you'll do: Troubleshoot machine downtime and perform overall machine assessments and provide recommendations for repair or improved productivity. Perform new machine start-up inspections and operations training. Oversee onsite parts removal, installation, and assembly. Recommend parts and service solutions to improve machine uptime, maintenance, and operation. Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts. Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations. Maintain a reasonable "on-call" status to answer customer questions via phone and email. Assist in developing department documents, standards, and processes as necessary. Other duties may be assigned. Basic Qualifications: HS degree or AS Degree. 2-5 years field service technician experience in machinery, electrical and fabrication repairs and maintenance. Welding ability a plus. Valid Driver's License and clean driving record Ability to travel 50-75% of the time. Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook. Action/Results Oriented: Achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self and encourages others to grasp ownership for achieving timely, quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency. Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers' needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect. Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process. Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner. Preferred Qualifications: Experience with Microsoft CRM Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms. Who we are: Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world. The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expan