Case Manager I

4 weeks ago


Milwaukee, United States West Star Aviation Full time
Job Description

The Salvation Army Emergency Lodge provides a wide variety of services to those in need. Since 1979, the 120-bed Emergency Lodge, located at1730 N 7th St. in Milwaukee, has provided emergency shelter to homeless individuals and families with children. More than 80% of residents successfully move from shelter to safe, affordable housing each year. If you want to help make a difference by serving your community and helping those in need, apply now

The Case Manager I provides on-site shelter case management services to eligible clients in which an individual's needs are identified and the psychosocial, habilitative and medical services designed to meet those needs are located, coordinated and monitored in collaboration with other professional staff.

About the role:

  • Conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status; generally within 72 hours of the client’s admission to the shelter.
  • Identifies psychosocial, economic and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
  • Develops and implements a case plan that presents intervention strategies to meet client needs including alternative placement, job training, socialization, nursing services, legal and medical intervention and financial assistance according to State and federal regulatory guidelines and budget limitations.
  • Refers clients to appropriate community medical, emotional, transitional and permanent housing programs, economic and social support organizations, job training programs, advocates for or assists the client in obtaining such services.
  • Prepares complete and accurate case notes; writes correspondence, reports and other written materials; inputs data into HMIS.
  • Reviews all assigned cases on a scheduled basis to determine continuing need for services, and present in regular case review process.
  • Attends and actively participates in meetings with other community family shelter providers on behalf of The Salvation Army Social Services.
  • Assists in providing additional services for clients including various seasonal programs.
Education: Bachelor’s in a social work related field preferred.

Experience: Two years case work experience in a social service agency, or fieldwork; SOAR experience/training preferred

-Or any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities.

Certifications: Must obtain the Territorial Caseworker Certification within one year of hire.

Additional Information

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do theMost Good® - and it’s our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :
  • Competitive Salary
  • Flexible schedules and a casual dress environment
  • Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
  • Tuition reimbursement
  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
  • Insurance benefits: excellent health, dental, vision, life, disability
    • Discounts available for pet insurance, auto insurance, and home insurance


Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Non-Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 90 days of employment. If the completion of a 90-day waiting period occurs on the first day of the calendar month, coverage will begin on that day.
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