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Veterinary Support Team Lead

3 months ago

Morrisville, United States Shiloh Animal Hospital Full time
Overview

Shiloh Animal Hospital has an opportunity for a full time Veterinary Support Team Leadto join our team - willing to consider any level of experience

Location: 1005 Lichtin Blvd, Morrisville NC, 27560

Shift Details: Full time (30+ hours a week) We are open Monday - Friday 7:30am - 6:30pm, Saturday 8am - 12pm, and closed on Sunday. Rotational Saturdays required.

Compensation: $19-$25 based on experience.

Licensure is preferred but not required.

Shiloh Animal Hospital is an innovative, full-service animal hospital located in Morrisville, NC. Our veterinarians are dedicated to providing the best care for our clients by combining modern conventional medicine with traditional Eastern medicine and tailoring them to the individual needs of each dog or cat. We take pride in having an awesome working atmosphere and culture. We focus on Fear Free and Low Stress Handling techniques that appeal to anxious pets and their owners. We believe in treating the whole pet, focusing on the prevention of disease and the maintenance of health and wellness.

Job Summary:

This role consists of 50% on the floor duties and 50% supervisory/lead duties. This role could be filled by an experienced Veterinary Assistant or a Credentialed Veterinary Technician. A strong desire to lead team members on top of good technical abilities is HIGHLY valued in addition to technical skills. The primary responsibility of this position is to lead, manage and hold the other Veterinary Assistants (predominantly non-surgical team members) responsible. The ideal candidate will have an ability to coach while also being firm & fair in enforcing rules. The candidate should have strong abilities to stay organized, prioritize tasks, and time management.

Responsibilities

How you'll make an impact:
  • Maintain and uphold Core Values and Mission Statement of MVP.
  • Work alongside the Inventory Manager to purchase pharmaceutical supplies and medications including the maintenance of controlled substance and surgery logs.
  • Maintain inventory and maintenance of pharmaceuticals, equipment, and supplies.
  • Maintain knowledge of preventative healthcare recommendations to answer client questions, provide education on vaccines, flea, and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, spay and neuter, and boarding.
  • Educate clients and team members on products and medications sold including dietary products and answer questions regarding product purchase/use.
  • Assist in all aspects of hospital performance which includes but not limited to answering phones, scheduling appointments, client call backs, prescription requests etc. Veterinary Policies/Procedures/Equipment
  • Ensure that the hospital and its team members are compliant with federal and state animal health laws and regulations including OSHA, Radiation, state board requirements and DEA. Oversees the ordering of dosimetry badges, tracking and storage.
  • Follow and enforce hospital policies set forth by the Practice Manager and Medical Lead.
  • Train and assist the veterinary support staff in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians, groomer and any team member who directly or indirectly provide patient care.
  • Make recommendations to the Practice Manager concerning personnel matters, disciplinary actions and follow through. Provide follow up feedback to direct supervisor to help them continue to coach team members as needed.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Mediate interpersonal problems and address concerns from Technicians and veterinary support staff.
  • Conduct monthly departmental meetings and schedule in-service meetings as deemed appropriate and necessary.
  • Manage and contribute to the overall flow of the clinic.
  • Create technical schedules that align with doctor, team, surgery, and outpatient needs while monitoring overtime and payroll costs. Arrange to cover shifts by either seeking coverage by technical team or covering shifts yourself.
Qualifications

Required Knowledge, Skills and Abilities:
  • Must be able to conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
  • Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
  • Genuinely enjoys working with animals and can deal with them even when they are stressed, ill or in pain.
  • Ability to stay calm and efficient during a medical crisis.
  • Ability to give SQ, IM and IV injections.
  • Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs and ability to readily explain them to the clients.
  • Knowledge of the common anesthesia and recovery states and ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
  • Knowledge of heartworm and external parasite preventives to promote client education and sales.
  • Ability to properly extubate, monitor temperature and recover a patient from anesthesia.
  • Ability to navigate the practice management software addressing concerns and providing technical support to all departments.
  • Writing skills are effective, efficient, and ability to clearly state the objective.
  • Computer knowledge required; comfortable with Word, iOS, Windows, practice management software, and use of communication tools such as marketing program and email.
  • Excellent communication skills.
  • Ability to meet deadlines and exceed expectations.
  • Strong communication, leadership, and motivation skills. Has the ability to effectively solve problems dealing with team member conflict to personnel issues and performance. Has the ability to direct, guide and assist a group of individuals.
  • Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
  • Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Working alongside Practice Manager to address negative feedback on NPS and celebrate positive feedback.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Perform or oversee routine maintenance on equipment and determine when and what kind of maintenance is needed.
  • Knowledge of the procedures used for receiving, treating, and scheduling patients, ordering medical supplies, and requesting laboratory tests.
  • Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.


We put people first and never compromise on our values.

Apply today for immediate consideration

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.