Bilingual Customer Service

3 weeks ago

Tampa, United States Ascendo Full time

Overview:
Temp to hire Role: Bilingual Collections Representative
POC: Larry Tartaglino, Director, Third Party Revenue Cycle

  • Bilingual Collections Rep
  • Full Time Shift: 8am - 5pm, M-F - Required to work one late night. Late night shift is 12 pm- 8pm; It will be a consist day of each week. (Example: every Wednesday their schedule would be 12pm-8pm
  • Part Time Shift: More nights drive, pending what the hours look like for this one. 20-25 hours a week (2-3 afternoon to evening shifts Monday-Thursday) During training, would work longer hours until they have grasp of the position.
  • Once converted, they can go to $18/hr + commission or $19/hr with no commission
  • Downtown Tampa with Paid parking
Requirements:
- Customer service experience
- Bilingual
- Healthcare experience is a plus

Key Points:
  • High-energy, fast-paced company that fosters a team environment
  • Average company tenure is 16 years Speaks a lot on the stability & healthy work culture. The team lead has been with the company for 25+ years, team supervisor 17+ years, & HR 16+ years. There are 5 collectors who have been the company 14+ years. Lots of opportunity to grow
  • An organization with a long history in the community for over 100 years
  • When they convert, the company offers amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, and supplemental insurance. Our plans are designed to be both valuable and affordable.
SKILLS
  • Strong communication and negotiation skills; ability to effectively and professionally communicate with your peers and Client Services via email and on the floor.
  • Ability to deal with a variety of personalities and scenarios while managing one's own emotions throughout the call and on the collection floor.
  • Self-motivated individual with strong customer service attitude.
  • Computer, communication and math skills.
  • Excellent written and oral communication along with good analytical skills of situations.
  • High school graduate or equivalent required.
  • One (1) year customer service or collections experience preferred.
Job description:
Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization with a long history in the community for over 100 years Well, you found it. Our company is looking for YOU to become the next member of our team working in our recovery department. Our Recovery Specialists are given the skills needed for contacting consumers via telephone to inform, negotiate, and collect on past due accounts while providing exceptional customer service.
SKILLS
  • Strong communication and negotiation skills; ability to effectively and professionally communicate with your peers and Client Services via email and on the floor.
  • Ability to deal with a variety of personalities and scenarios while managing one's own emotions throughout the call and on the collection floor.
  • Self-motivated individual with strong customer service attitude.
  • Computer, communication and math skills.
  • Excellent written and oral communication along with good analytical skills of situations.
  • High school graduate or equivalent required.
  • One (1) year customer service or collections experience preferred.

We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, and supplemental insurance. Our plans are designed to be both valuable and affordable.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Hakeem Peterson

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