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Support Engineer

1 month ago

Buffalo Grove, United States SysMind Tech Full time
  • MUST have IIB, APIC & DataPower
  • Lead and direct day-to-day activities of 365x24x7 Operations team, including specialists from L2 and L3 Application Support
  • Lead team efforts to provide analysis and support for application issues.
  • Responsible for meeting Service Level Agreements (SLA) for all incidents
  • Lead and guide Application Support team with various technology background - IBM IIB, Data Power, APIC and WebSphere related issues.
  • Responsible for meeting uptime requirements for all applications
  • Mentor and train to perform troubleshooting and solve application related problems.
  • Oversee the identification of application root-cause problems and resolutions.
  • Strong experience in Middleware Development, of IBM Integration Bus 10.0 / ACE, WebSphere Message Broker, WebSphere DataPower XI50/52, XG 45 and API Connect.
  • Development Experience in Message Flows, ESQL Statements, Message Sets, Pub/Sub applications
  • Development experience using XML technologies: XSD, XSLT
  • Message transformations, translation, validation for incoming messages
  • Experience on Rest, Web services implementation, Compute node, http nodes, aggregation nodes, database integration nodes is a must
  • Experience in designing and development of SOAP/REST based Web Services.
  • Knowledge of API design standards, patterns, and best practices
  • Understanding of DataPower services like multi-protocol gateways, web service proxies, firewalls
  • Familiarity with JSON to XML, XML to JSON, and JSON to SOAP transformations using XSLT's
  • Familiarity with implementing SLM's policies for throttling
  • Familiarity in implementing OAuth2.0, SAML, and TLS 1.2 and mutual/2way SSL
  • The candidates should have a strong focus on DataPower and APIC and would require extensive knowledge of various integration patterns and security standards, best practices, hands-on experience with administration and management of DataPower along with strong XSLT development skills
  • Knowledge on Kafka, microservices and KONG-KONNECT is an added advantage
  • Knowledge on Cloud areas ( OCP/GCP/AZURE) is an added advantage