IT Desktop Support Technician

4 weeks ago

Dickinson, United States The Bergaila Companies Full time

We put the unity in "opportunity."

Opportunity Snapshot:

  • Compensation: $40/hour
  • Location: Dickinson, ND with frequent travel to New Town
  • Assignment Duration: 12 months+
  • Work Schedule: M-F / 40 hours
  • Benefits: Comprehensive insurance with 401(k) program, PTO & Holidays

Qualifications:

  • 3+ years' experience in Deskside support or similar role
  • Networking knowledge is a plus (Routers, switches, and AP's)
  • Field Communication knowledge is a plus (Cradle points, MOX switch config, and antennas)
  • Proficiency in Microsoft Office application suite
  • Awareness of IT Service Delivery methodology
  • Strong written and verbal communication skills, client relationship skills, detail-oriented

Responsibilities:

  • Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices
  • Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
  • Travel to facilities for installation and troubleshooting of ISP equipment on Well Pads
  • POC for Camera Skids trouble shooting and maintenance
  • Provide Workstation Support for Windows 10, iOS
  • Diagnose problems with software configurations and Network (LAN) connectivity issues
  • Provide support for remote users leveraging VPN when away from the office
  • Assist as necessary with the on boarding of new employees
  • Work with other IT Support Teams to coordinate resolution of Service Requests
  • Provide A/V support, including MS TEAMS and Solstice, etc
  • Configure & Deploy Mobile Devices including iOS and BYOD platforms
  • Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
  • Work with local departments to secure power, communications and other services as relate to
  • Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level Agreements
  • Communicate with local business leaders to determine their IT needs and ensure they are being met
  • Be on call for IT support related issues that affect Bakken locations

The Bergaila Way:

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

Client Overview:

Our Client is an independent exploration and productions company founded in July 1, 2011 and is based in Houston, TX. Our Client is committed to their framework for success, with a strong balance sheet, ESG excellence and competitive advantages of their portfolio. They have the right assets and the right strategy; putting returns first, generating sustaining free cash flow at conservative oil prices and sharing that cash flow with investors.

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