Crisis Counselor, Adult

2 days ago

Nashville, United States Mental Health Cooperative Full time

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you

Job Title: Crisis Counselor, Adult (Davidson County, TN)

Schedule: Sunday, Monday, Tuesday - 6:00am-6:00pm

JOB SUMMARY: Provide face-to-face and telephone crisis intervention services in the least restrictive manner to people experiencing a mental health emergency.

RESPONSIBILITIES:

  • Conduct crisis assessment and crisis intervention services to appropriately address the needs of consumers experiencing a psychiatric emergency.
  • Clinically assess for the least restrictive alternative to meet the needs of the consumers experiencing a psychiatric emergency.
  • When hospitalization is necessary, make appropriate referrals to facilities equipped to meet needs of the consumers.
  • Make appropriate referrals to Diversion Services to ensure they have necessary clinical information.
  • Actively participate in consult process with supervisory staff when dispositioning cares.
  • Provide follow-up services as indicated in the policies and procedures and as set forth in Title 33.
  • Develop individualized plans to meet needs of consumers in crisis.
  • Respond to requests for face-to-face assessment in a timely manner.
  • Maintain appropriate customer service skills at all times.
  • Assist Triage Counselors in answering and dispositioning incoming calls as needed.
  • Provide telephone counseling when needed.
  • Maintain accurate clinical records and complete documentation within departmental guidelines.
  • Coordinate services as needed with care management teams and provide consultation, as needed, with care management teams.
  • Assist community agencies with information and/or dispositions.
  • Educate community agencies as needed on crisis services as directed by supervisory staff.
  • Assist teammates as needed.
REQUIREMENTS:
  • A mental health professional with specialized training in crisis intervention with a minimum of a Master's degree in a related field (counseling, psychology or social work)
  • Valid Tennessee Driver's License
  • Acceptable Criminal Background Investigation
  • Personal Automobile Insurance
  • Cell Phone
ABOUT YOU:

Interpersonal Skills
  • Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team)
  • Assists teammates when needed
  • Has the ability to initiate, develop and maintain effective working relationships with Consumers, families, law enforcement and other referral sources.
  • Understands and is able to use conflict resolution and negotiation skills in order to defuse difficult situations
  • Demonstrates professionalism and empathy with Consumers and referral sources
Assessment and Intervention Skills
  • Ability to evaluate risk factors and potential risk factors during triage assessments
  • Ability to thoroughly and accurately explain and document triage assessment and plan of action for each triaged call
  • Demonstrates comprehensive knowledge of community resources and utilizes knowledge to assist Callers
Customer Service
  • Internal and external customer service indicative of mutual respect & trust
BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
  • Medical Insurance/Prescription Drug Coverage
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Basic Life and AD&D Insurance
  • Short- & Long-Term Disability
  • Supplemental Life Insurance
  • Cancer Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • 403b - Retirement Plan
  • Calm App for medication and mental health
  • Gym membership discounts
  • Pet Insurance


Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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