Associate Client Services Manager

16 hours ago

Hodgkins, United States Global Experience Specialists Full time
Description

*This opportunity is an in-person position located in downtown Chicago at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601*

Our Associate Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at the Hyatt Regency Chicago for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

  • Responsible for the management of shows from planning stages through collection of invoice, including:
    • collaborating with clients to gather information, help influence decision making and manage to customer expectations
    • floor plan management
    • writing work orders
    • overseeing the creation, approval and distribution of service kits
    • working with internal departments to ensure work orders are completed
    • overseeing the set-up and tear down of shows
    • generating show management invoices and following up until collected
    • Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all

  • Act as a supporting staff member for large Portfolio Business and local support for traveling Client Services Management Staff
  • Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
  • Fulfill role in Show Planning process as required on assigned shows
  • Basic understanding of pricing models and estimation
  • Basic understanding of GES and onPeak's Products and Services
  • Adhere to all Business Standard Operating Procedures
  • Performs other duties as assigned and deemed necessary of the position

Qualifications

  • College degree preferred
  • (2) year's experience in the tradeshow, convention, hospitality industry or similar experience preferred
  • Base industry knowledge
  • Developed management approach
  • Basic understanding of Key Performance Indicator's
  • Basic understanding of upstream/downstream cause & effect
  • Cross department capabilities
  • Capable of running new/modified processes
  • Capable in multisystem management
  • Potential Travel up to 25%
  • Base understanding of accounting and finance knowledge (read and understand)
  • Base understanding of execution on FWL/MEC process
  • Detail oriented and able to multi-task
  • Strong Communication skills

Work Environment

  • Requires ability to adapt to multiple settings and shifting responsibilities
  • Must be able to work under pressure
  • Opportunity to work nights, weekends and at showsite
  • Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
  • Frequently encounters uncomfortable temperatures, dust and/or other conditions
  • Requires working both alone and with others in a team atmosphere
  • Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more...

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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