Patient Service Representative

4 weeks ago


Encino, United States University of California Full time
Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

  • Acting as a liaison for the patients and physicians in the practice.
  • Assisting patients in accessing service within the health system.
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
Salary Range: $28.23 -$40.44/hourly Qualifications
  • Required:

    • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
    • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
    • Ability to creatively integrate competing demands into a productive working environment
    • Skill in verbal communications to clearly convey complex problems in both formal and informal situations
    • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
    Preferred:
    • Knowledge of specific specialty practice and workflows
    • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
    • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
    • Familiarity and knowledge of authorization process & managed care programs.


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