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Product Specialist

3 months ago

Auburn Hills, United States TEKsystems Full time

Description: The Product Specialist is responsible for ordering and quoting replacement parts related to service requests. There will be no information regarding what needs to be ordered, it is up to the Specialists to diagnose the issue, understand the product/series, and create the replacement order based on their own product knowledge. They will be creating replacement part orders and must have a high sense of urgency. Schedule: Monday - Friday 8:00am - 4:30pm - On Site WILL have to work overtime about 7-8 months out of the year Job Description: • Primary job responsibility is to gather information via incoming service requests sent by Customer Service team • Will receive service request detailing the issue the customer is having with their product, diagnose what needs to be ordered, and facilitate the order and quoting process • Diagnosing service issues - will have to know the product series, details specific to the product, and identify the specific part needed in order to remedy product issue • Order and quote replacement parts, create replacement orders service requests • Enter Credit Requests for all warranty parts ordered • Volume fluctuates throughout the seasons, and generally higher on the Mondays due to being closed on the weekends Skills: Microsoft office, Service, Email, Computer skills, Microsoft, Support, Outlook, Typing, Logistics, Data entry, Administrative support, Retail, Troubleshooting, Order entry, business analysis, product management, product knowledge, product features, product engineering, quoting, parts management, Claim, Inbound and outbound calls, Technical support, Microsoft excel, Call center customer service, Collection, Clerical, Detail, Hospitality, Chat support, Order processing, Data, Customer inquiries, Dispatch Top Skills Details: Microsoft office,Service,Email,Computer skills,Microsoft,Support,Outlook,Typing,Logistics,Data entry,Administrative support,Retail,Troubleshooting,Order entry,business analysis,product management,product knowledge,product features,product engineering,quo Additional Skills & Qualifications: NICE TO HAVE: - Purchasing experience - Quoting experience - Logistics experience DQ: - Job tenure under 1-2 years Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.