Customer Care Associate Full-Time or Part-Time

4 weeks ago

Washington, United States Washington Humane Society Full time
Job Summary:
Assists the Customer Care Manager and Director of Pet Support in achieving the daily objectives of animal intakes, discharges, lost and found and other related duties. Assists and works with the public in resolving a wide-range of animal-related issues. Aids the organization in achieving goals such as increasing the live release rate and consistently maintaining high standards of animal care and humane handling. Ensures compliance with Humane Rescue Alliance policies and procedures with the District of Columbia contract for services.

Duties and Responsibilities:
  • Greets every customer and volunteer who enters the New York Avenue facility.
  • Provides prompt, courteous service to customers inquiring about DCACC and/or HRA shelter policies and programs, in person and over the phone.
  • Schedules intake appointments and performs surrender counseling for customers upon surrender of their pet(s).
  • Performs animal care duties such as preparing and cleaning animal spaces and bottle-feeding neonatal kittens when needed.
  • Receives and processes paperwork and enters data for animals relinquished and reclaimed at the shelter.
  • Ensures that PetPoint is updated for transactions related to animal intake, discharge, adoptions, foster, or any other information pertaining to a particular animal.
  • Checks animal inventory and makes sure animals have proper kennel cards and identification.
  • Performs basic intake examinations and administers vaccines and other medications, ensuring that information is accurately recorded in PetPoint. Schedules intake and veterinary examinations in PetPoint as needed.
  • Arranges the transportation of approved animals to local emergency medical facilities.
  • Creates and checks lost reports; assists customers who are seeking lost pets and makes all attempts to reunite lost shelter animals with their owners.
  • Maintains the cleanliness of the front desk and lobby area, including a public restroom.
  • Notifies Humane Law Enforcement in anytime an animal who arrives at the shelter may be the victim of abuse or neglect. Refers callers to HLE as needed.
  • Answers questions for customers interested in adopting and directs them toward animals available for adoption and the adoptions team.
  • General office duties to include: answering telephones, data entry; educating the public on the responsibility of companion animal ownership; explaining provisions of the D.C. Animal Control Act to the public; and dispatching calls to animal control field officers, when needed.
  • Checks and reads HRA email throughout shift.
  • Reports maintenance/repair issues to the Customer Care Supervisor or Director of Intake.
  • Completes spay and neuter waivers for HRA animals to be altered at the National Capital Area Spay & Neuter Center. Schedules shelter and adoption center animals for surgery as needed.
  • Provides guidance and assistance to HRA volunteers and community service workers.
  • Performs any other duties assigned by supervisor or director.
Qualifications and Requirements:
  • Excellent customer care and communication skills required, along with knowledge of and experience in handling domestic and wild animals.
  • HRA requires all staff to be fully vaccinated against COVID-19, unless a medical or religious exemption applies. New employees must submit proof of full vaccination, or request for medical or religious exemption, before their first day of work in HRA’s workplace. Employees receiving a medical or religious exemption will be required to submit a weekly, time-stamped, negative COVID test to HR.
Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.
  • Ability to perform strenuous physical activity on a daily basis, including but not limited to: lifting and carrying, reaching, stooping, squatting, and bending.
  • Ability to be comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.
  • May be exposed to hostile or abusive members of the public. Must be able to deal with an often times emotion-charged public and carry a fast paced and changing work load which at times can be stressful.
  • By nature of the job, there is occasional exposure with dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites, infectious diseases, unpleasant noises, odors, or sights
  • Must be available and willing to work such weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its organizational needs.

Multilingual candidates are encouraged to apply. A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.

HRA is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them

  • Customer Care Associate Full-Time or Part-Time

    2 months ago

    Washington, United States Humane Rescue Alliance Full time

    Job DescriptionJob DescriptionJob Summary: Assists the Customer Care Manager and Director of Pet Support in achieving the daily objectives of animal intakes, discharges, lost and found and other related duties. Assists and works with the public in resolving a wide-range of animal-related issues. Aids the organization in achieving goals such as increasing the...

  • Customer Care Associate Full-Time or Part-Time

    2 weeks ago

    Washington, United States Humane Rescue Alliance Full time

    Job DescriptionJob DescriptionJob Summary: Assists the Customer Care Manager and Director of Pet Support in achieving the daily objectives of animal intakes, discharges, lost and found and other related duties. Assists and works with the public in resolving a wide-range of animal-related issues. Aids the organization in achieving goals such as increasing the...

  • Associate Dentist Full-time/part Time

    4 weeks ago

    Washington, United States Thomas M. Wall DDS PC Full time

    Join Our Team as an Associate Dentist - Part-Time/Full-Time Opportunities Available! We are a leading dental clinic dedicated to providing top-quality care and personalized service to our community. With state-of-the-art facilities and a commitment to excellence, we strive to create a positive and fulfilling experience for both our patients and our team...

  • Associate Dentist Full-time/part Time

    5 days ago

    Washington, United States Thomas M. Wall DDS PC Full time

    Join Our Team as an Associate Dentist - Part-Time/Full-Time Opportunities Available! We are a leading dental clinic dedicated to providing top-quality care and personalized service to our community. With state-of-the-art facilities and a commitment to excellence, we strive to create a positive and fulfilling experience for both our patients and our team...

  • Customer Service Associate

    2 weeks ago

    Washington, United States Bank of Washington Full time

    Customer Service Associate - Full-time Job Details Level Entry Job Location Any - Washington, MO Position Type Full Time Salary Range $13.50 Hourly Job Shift Any Job Category Retail Banking Customer Service Associate - Full-time The Bank of Washington is seeking a fulltime Customer Service Associate that will project a professional and welcoming image while...

  • Customer Service Associate

    4 hours ago

    Washington, United States Bank of Washington Full time

    Customer Service Associate - Full-time Job Details Level Entry Job Location Any - Washington, MO Position Type Full Time Salary Range $13.50 Hourly Job Shift Any Job Category Retail Banking Customer Service Associate - Full-time The Bank of Washington is seeking a fulltime Customer Service Associate that will project a professional and welcoming image while...

  • Food Service Worker

    3 weeks ago

    Washington, United States TouchPoint Full time

    We are hiring immediately for a full time and part time **FOOD SERVICE WORKER **position. - ** Schedule**: Full time and part time schedules. Monday - Friday, 11:00 am - 7:30 pm and 3:30 pm - 7:30 pm. More details upon interview. - ** Requirement**: Previous food service and senior living experience is preferred but not required. - ** Pay Range**: $17.00 to...

  • Waiter/waitress (Full Time and Part Time)

    6 days ago

    Washington, United States Restaurant Associates Full time

    We have an opening for a full time and part time **WAITER/WAITRESS **position. - ** Schedule**:Full time and part time schedules are available; open availability is preferred. Hours and days may vary; more details upon interview. - ** Requirement**:Previous fine dining server experience is preferred but not required. - ** Perks**: Base salary plus tips! - **...

  • Bartender (Full-time/ Part- Time)

    2 weeks ago

    Washington, United States Usedo Park Services Inc. Full time

    Many of these jobs will take place in private golf Country Club around the DMV Pay will vary depending on experience Some of the requierments we are looking for are: - Restaurant experience is a plus, must be familiar with taking orders from customers - Own a reliable transportation - Great customer service, and a team player - Must be 18 years old and...

  • Lpn Part Time

    5 days ago

    Washington, United States Nelson Enterprise Technology Services Full time

    Venipuncture - demonstrate ability to initiate and complete venipuncture procedures for laboratory tests. - Monitor residents with specialized respiratory therapy such as Bi-Pap and C-Pap. **Ability to document an electronic record upon completion of orientation training.**: - Shall have one-year practical experience in geriatric care. - Medication...

  • Part/Full Time Remote

    3 weeks ago

    Washington State, United States Access TeleCare Full time

    Fully Remote Neurology opportunity available! I am reaching out to you with a unique Neurology opportunity. I would like the opportunity to discuss potential remote roles, whether on a part-time or full-time basis. We value the importance of achieving a great work-life balance and are committed to accommodating your scheduling preferences, taking into...

  • Part-Time Center Associate

    1 month ago

    Washington, United States The UPS Store MCO Full time

    The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of...

  • Retail Sales Associate

    2 weeks ago

    Washington, United States AutoZone Full time

    AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living...

  • Conference Services Attendant

    3 weeks ago

    Washington, United States Flik Hospitality Group Full time

    We are hiring immediately for a full time and part time **CONFERENCE** SERVICES ATTENDANT** **position. - ** Schedule**: Full time and part time schedules. Monday through Thursday, 7:00 am to 3:30 pm More details upon interview. - ** Requirement**: Driving FLIK van expected. - _Internal Employee Referral Bonus Available_ - ** Pay Range**: $22.00 to...

  • Cashier (Full Time)

    2 weeks ago

    Washington, United States Restaurant Associates Full time

    Restaurant Associates - We have an opening for full time **CASHIER **positions. - ** Schedule**:Full time schedule. 10:00 am to 4:00 pm, days may vary. More details upon interview. - ** Requirement**:Willing to train! - ** Pay Rate**:$19.25 per hour. **This position is eligible for an Employee Referral Bonus! **If you know someone that would be a great fit...

  • Operations Associate

    3 weeks ago

    Washington, United States Alo Full time

    WHY JOIN ALO?Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and...

  • Operations Associate

    2 weeks ago

    Washington, United States Alo Full time

    WHY JOIN ALO?Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and...

  • Full Time Customer Service Representative Wanted

    3 weeks ago

    Washington, United States Palisades Veterinary Clinic NW DC Full time

    Our clinic, located in the beautiful Palisades neighborhood of Washington, DC is looking for a Part-time customer service representative. This position serves as a liaison between our wonderful clientele, potential clientele, veterinary staff, and management. You would join a team of 25 full-time employees, several of who have been with our company for over...

  • Baker (Full Time)

    5 days ago

    Washington, United States Restaurant Associates Full time

    Restaurant Associates - We have an opening for a full time **BAKER **position. - ** Schedule**: Full time schedule. Tuesday - Saturday, hours may vary. More details upon interview. - ** Requirement**: Culinary degree preferred. - **Pay Rate**:$24.00 per hour. **This position is eligible for an Employee Referral Bonus! **If you know someone that would be a...

  • Casual Part Time Sales Associate

    2 days ago

    Washington, United States Rails Full time

    RAILS, a global contemporary lifestyle brand, is looking to hire part-time Sales Associates for its new retail store in Georgetown! Weekend and holiday availability is preferred for this role. - Deliver an outstanding customer experience. Curate the experience for the customer, walking them through the RAILS story. - Develop and maintain long lasting client...