Operations Associate

3 weeks ago

Washington, United States Alo Full time

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

RESPONSIBILITIES

Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrinkInvestigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gapsSupport execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply managementMaintain and champion strong visual standards for the sales floorWork closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximizedSupport a safe work environment and efficient operation through strong stockroom standards and processesMove dynamically on the retail floor to assess and fulfill the needs of the business, team and guestsExecute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead. Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellenceDemonstrate strong business acumen by leveraging metrics to support business-driving strategiesResolve client needs quickly & effectively ensuring customer satisfactionIdentify product concerns and communicate inventory needs to support the business goalsSupport other areas of the business, including Sales & Service and Cashier, as needed

QUALIFICATIONS

1+ years prior work experience in a client-centric, sales & operational environmentPassion for customer service and delivering exceptional experiencesHigh energy, upbeat and enthusiastic with the ability to integrate fun and workSelf-motivated with a desire to achieve results and excel individually, and as a teamFosters genuine connection through empathy, compassion, integrity and building trusting relationshipsSeniority Level: Entry level

Part-Time non-exempt associates are expected to work up to 29 hours per week; Full-Time non-exempt associates are expected to work 32-40 hours per week with 100% of their work week spent on the sales floor. All employees' availability must suit the needs of the business, which are subject to change. The General/ Store Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts. All Employees are expected to be able to work from the week of Thanksgiving including “Black Friday” (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January. 

JUST SOME OF THE PERKS 

Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructorsCompetitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)401K with company matching (Full-Time Employees)Monthly Store IncentivesClothing AllowanceFree yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $17.00 - $19.00/ hour in Washington D.C. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

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