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Senior Case Manager

4 months ago

Oswego, United States The Salvation Army Eastern Territory Full time
Overview SCOPE AND PURPOSE OF POSITION:

Pathway of Hope (POH) is an innovative, holistic, client-centered approach to helping break the cycle of intergenerational and chronic poverty, effectively improving social determinants of health as well as quality of life and health outcomes. The POH strategy involves outreach, working with families in their homes and in the community, and linkages to community resources to build, establish and maintain stability. The Senior Case Manager will be responsible for on-site program coordination and will work directly with the Oswego County Department of Social Services to deliver case management supports to individuals and families receiving Temporary Assistance. Primary office location is OCDSS in Mexico, NY with secondary site at The Salvation Army in Oswego, NY.

Our Full-Time opportunities offer:

  • Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
  • Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
  • Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
  • Company Paid Basic Term Life Insurance for Employee
  • Long Term Disability Insurance
  • Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
  • Flexible Spending Account
  • Eligibility for Federal Student Loan Forgiveness Program
  • Tax Deferred Annuity (403B)
  • Christmas Bonus
Responsibilities SUPERVISORY RESPONSIBILITIES:

Does this job have supervisory responsibilities?           ☐Yes    ☒ No

Will have some program coordination responsibilities, which may include coordinating schedule of Case Manager, but not employee supervisory responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position must remain in compliance with all stipulations of the contractual agreement funding this position and comply with policies and procedures set forth by The Salvation Army.
  • Senior CM Reponsibilities include but not limited to: Serve as on-site program coordinator for OCDSS Pathway of Hope project. This will include managing caseloads for the team (80 cases per year for the team), monthly reporting to OCDSS and POH, case consultations, and vehicle documentation in collaboration with POH Supervisor and Officer.
  • Project Summary: Work closely with OCDSS team to address barriers to employment and health-related social needs for families and individuals receiving Temporary Assistance by providing case management utilizing the Pathway of Hope framework.
  • Case Management: Fulfil case management tasks and obligations, including but not limited to: receive referrals from OCDSS, complete TANF/TA applications, HUD forms, intake assessment screenings, develop focused and time-sensitive Individualized Living Plans/goal plans, provide case management and referrals to community resources; complete POH assessments, measurements, and other program requirements
  • Outcomes: Must maintain compliance with both OCDSS and POH program standards including retaining caseload of 40 individuals/families per year, minimum face to face visits dependent upon family need, case updates and case conferences regularly and as needed to improve self sufficiency as measured with assessments and increase in resources
  • Data Entry and Program Compliance: Must be tech-competent and able to manage multiple database requirements (with training and support). Meet and maintain OCDSS and POH program compliance expectations including but not limited to HMIS data entry and Pathway of Hope client data entry within required timeframes for each system; maintain accurate data for monthly reporting to OCDSS and Pathway of Hope to ensure meeting project outcomes for both funder and agency

Pathway of Hope Case Management framework:

  • Collaborative, strengths-based, holistic goal planning to identify root causes of need; develop and implement a detailed and individualized service plan, utilizing strategies of intervention with consideration to family strengths and all aspects of the family’s life and cultural background; holistic approach includes physical, emotional, spiritual needs; using the SMART goal model, address needs of the family unit/members; includes measurable outcomes, connecting with resources to meet goals, monitor and refine the plan as appropriate over time.
  • Engage and maintain contact with client families, meeting regulatory requirements by conducting home/community based visits of significant duration as determined by family needs.
  • Provide casework/counseling, crisis intervention, networking advocacy, coordinate services with other community service providers and make referrals as needed or appropriate
  • Timely and accurate documentation of clients’ progress throughout the process - including calls, referrals, home visits, case narratives, assessments, statistics, reports and outcome data – using client databases as assigned by POH and/or project funder
  • Actively participate in weekly supervision, team case conferences, staff meetings, POH & ServicePoint database training and professional in-service training sessions (trauma informed care, Mandated Reporter/KeepSafe, cultural competency/humility or other as appropriate)
  • Coordinate with client to address spiritual needs of the family, collaborate with local Salvation Army Pastoral Care Team or client-identified spiritual support system, as appropriate; coordinate POH services with TSA seasonal social service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.) as requested by Corps Officer and Divisional Headquarters

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing  of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

  • Minimum requirements per funder: Two (2) years at an accredited college/university or business school – or – two (2) years of experience in case management or care coordination in the human service field.
  • Preferred: Combination of education and experience. Bachelors’ degree with a minimum of two (2) years appropriate experience working with families, home visiting or in another relevant social work environment. Will consider a candidate with experience working with families or individuals, providing case management or other social work/human service experience.
  • Senior CM position requires a candidate have strong professional presence, solid organizational skills, ability to self manage, motivate a team, coordinate between and liaison with multiple managers/supervisors as well as maintain a positive working relationship to support the progress of the project. Required skill: computer proficiency including use of various databases and typing skills; organization and schedule management
  • Must have valid Driver’s License and regular access to a reliable vehicle for program purposes. Current and valid license/registration/insurance for vehicle using that meets The Salvation Army insurance requirements;
  • Knowledge of community resources and the ability to provide culturally competent practice; understanding of family systems, trauma and poverty as drivers of behavior
  • Good documentation skills; strong written and verbal communication skills required
  • Excellent engagement skills; ability to motivate others towards achieving goals and build rapport.
  • Ability to work independently with strong sense of focus, task-oriented, non-judgmental, clear sense of boundaries and professionalism. Ability to manage multiple job sites and appropriately control work schedule, client appointments, workload necessities and fluctuate between work sites to maximize effectiveness and efficiency in meeting outcomes of the project.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.