Community Outreach Specialist

4 weeks ago

Bronx, United States Upward Health Full time

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a "people person." You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you

KEY RESPONSIBILITIES:

  • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
  • Speak with patients about the role that Upward Health can play in helping them improve their health
  • Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
  • On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
  • Participate in weekly team meetings focused on ongoing education and improvement
  • Accurate and timely documentation in our company's software system

KNOWLEDGE, SKILLS & ABILITIES:

  • Verbal communication skills
  • Persuasiveness
  • Flexibility
  • Dedication and resilience
  • Energetic
  • Attention to detail
  • Ability to multitask
  • Both independence and teamwork
  • Solid computer skills

QUALIFICATIONS:

  • Ability to quickly establish trust and build a relationship with patients
  • Ability to clearly communicate Upward Health's service offering and value
  • Active listening skills and genuine compassion for others
  • Quick thinking and ability to respond to questions and objections
  • Organized and self-motivated
  • Ability to work independently and meet established goals
  • Enjoys collaboration within a team environment and working with people of different skills and experience
  • Knowledge of community resources in the local market
  • Able to maintain clear professional boundaries with patients and coworkers
  • Commitment to represent the company with professionalism
  • Demonstrates cultural competency and ability to work with diverse groups of community members
  • Comfortable using computer for documentation, communication, and organizing work
  • Must have reliable transportation to perform essential outreach functions
  • Must be fluent in English. Spanish speaking a PLUS
  • Able to work flexible hours, including occasional night/weekend work
  • Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 21-24 Yearly Salary

PI183b4d6-

  • Outreach Specialist

    1 week ago

    Bronx, United States Essen Medical Associates Full time

    Overview: Company Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated...

  • Outreach Specialist

    14 hours ago

    Bronx, United States Essen Medical Associates Full time

    Overview: Company Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated...

  • Outreach Specialist

    4 weeks ago

    Bronx, United States Elevance Health Full time

    Outreach Specialist Location: Community based in New York, NY The Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and current and potential members. How you will make an impact: Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating...

  • Outreach Specialist

    24 hours ago

    Bronx, United States Elevance Health Full time

    Outreach Specialist Location: Community based in New York, NY The Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and current and potential members. How you will make an impact: Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating...

  • Community Outreach Specialist

    6 days ago

    Bronx, NY, United States VNS Health Full time

    VNS Health Peer Specialists are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic...

  • Community Outreach Associate

    2 weeks ago

    Bronx, United States Embrace NY Full time

    You believe in the extra mile, that hard work breeds success, you don't settle for ordinary, and you're looking for a career opportunity that will challenge, inspire, and lead you closer to your aspirations. That's what we believe in too, and we need a dedicated Community Outreach Associate to join our team ASAP. Embrace Management is a community of...

  • Community Outreach Associate

    4 weeks ago

    Bronx, United States Embrace NY Full time

    You believe in the extra mile, that hard work breeds success, you don't settle for ordinary, and you're looking for a career opportunity that will challenge, inspire, and lead you closer to your aspirations. That's what we believe in too, and we need a dedicated Community Outreach Associate to join our team ASAP. Embrace Management is a community of...

  • IR- Community Cardiology Outreach

    2 months ago

    Bronx, New York, United States TAL Healthcare Full time

    Job Responsibilities: Practice cardiology community outreachObtaining patient histories and performing physical examinationsWriting progress notes, procedure notes, and monthly care plansOrdering and/or performing diagnostic and therapeutic proceduresFormulating a diagnosisDeveloping and implementing a treatment planMonitoring the effectiveness of...

  • IR- Community Cardiology Outreach

    1 day ago

    Bronx, New York, United States TAL Healthcare Full time

    Job Responsibilities: Practice cardiology community outreachObtaining patient histories and performing physical examinationsWriting progress notes, procedure notes, and monthly care plansOrdering and/or performing diagnostic and therapeutic proceduresFormulating a diagnosisDeveloping and implementing a treatment planMonitoring the effectiveness of...

  • IR- Community Cardiology Outreach

    3 weeks ago

    Bronx, United States TAL Healthcare Full time

    Job Responsibilities: Practice cardiology community outreachObtaining patient histories and performing physical examinationsWriting progress notes, procedure notes, and monthly care plansOrdering and/or performing diagnostic and therapeutic proceduresFormulating a diagnosisDeveloping and implementing a treatment planMonitoring the effectiveness of...

  • Outreach Worker

    3 weeks ago

    Bronx, United States Vocational Instruction Project Community Services Full time

    •Conduct community outreach to engage individuals into treatment, not limited to phone and internet. •Schedule individuals for program screening and complete "warm hand-off" to specific programs for completion of intake process.•Conduct outreach to clients having difficulty maintaining adherence to treatment (Mental Health/Medical/Substance Use...

  • Care Specialist Community Health Worker

    2 days ago

    Bronx, United States Upward Health Full time

    CARE SPECIALIST Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care...

  • Care Specialist Community Health Worker

    20 hours ago

    Bronx, United States Upward Health Full time

    CARE SPECIALIST Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care...

  • Retention and Adherence Program

    1 month ago

    Bronx, United States Vocational Instruction Project Community Services Full time

    A. Provide clinical adherence management to clients in accordance with Policy, Procedure, and Regulatory Protocol. •Conduct initial assessment, intake, and service plan on each referral and develop a plan of care including medical, psychosocial, social, discharge, and interdisciplinary needs. •Outreach/RAP Specialist will attempt to contact all...

  • Outreach Worker/driver

    4 weeks ago

    Bronx, United States Acacia Network Full time

    The **part time driver** is responsible to drive the company issued automobile to pick up new admissions from various destinations across the 5 boroughs. The part time driver will be part of the detox/rehab team and work with the outreach specialist to pick up new admissions for the detox/rehab program. He/She will be responsible for maintaining the...

  • Admission Outreach Manager

    2 weeks ago

    Bronx, United States Acacia INC Full time

    Details: POSITION OVERVIEW: Provide full clinical oversight for Admissions & Outreach staff and clients consistent with maximizing service delivery to the clients served. The position requires an individual who consistently works to achieve both personal and work-unit goals; effectively extends cooperative efforts beyond the confines of the department or...

  • Admission Outreach Manager

    14 hours ago

    Bronx, United States Acacia INC Full time

    Details: POSITION OVERVIEW: Provide full clinical oversight for Admissions & Outreach staff and clients consistent with maximizing service delivery to the clients served. The position requires an individual who consistently works to achieve both personal and work-unit goals; effectively extends cooperative efforts beyond the confines of the department or...

  • Care Specialist Community Health Worker

    1 month ago

    The Bronx, United States Upward Health Full time

    CARE SPECIALIST Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care...

  • Care Specialist Community Health Worker

    24 hours ago

    The Bronx, United States Upward Health Full time

    CARE SPECIALIST Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care...

  • Outreach Coordinator

    5 days ago

    Bronx, United States Acacia Network Full time

    The **Outreach Coordinator** position requires an individual who consistently works to strengthen existing and create new community partnerships for the program. The partnerships are specifically geared toward referring potential clients to the program. The position requires an individual who interacts effectively with others even in adverse conditions; is...