Help Desk Technician

2 months ago


Batavia, United States Entre Computer Services Full time

Entre Computer Services is hiring a Help Desk Technician in North Rose, NY. Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com

Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Qualifications
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • bility to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer Service mindset


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