Business Support Specialist

3 weeks ago

Jacksonville, United States Syneos Health inVentiv Health Commercial LLC Full time

Description

Business Support Specialist - Veeva clinical

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job responsibilities
* Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
* Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health's Standard Operating Procedures (SOPs).
* Provide recommendations and offer guidance regarding issues/questions.
* Serve as subject matter expert (SME) and resource for other super users.
* Promote and facilitate efficient use of the systems.
* Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
* Perform system administration tasks, providing direction and resolving issues related to but not limited to:
* Maintenance, review and set up of Vault Clinical objects - Persons and Contacts, Organizations and locations.
* Maintaining LOVs
* Creation of ad hoc reports
* Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
* Serve as escalation and central resolution point; ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
* Provide end users resolution for issues pertaining to system usage, navigation, and functionality - meeting established resolution targets and promoting efficient and consistent usage of Vault Clinical.
* Drive continuous improvements in support process through metrics and root cause analysis.
* Prepare and/or review and distribute communications to end users.
* Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
* Build and maintain effective working relationships with end users.
* Perform other related duties incidental to the work described herein.
* Maintain Data Quality standards and conduct data quality reviews

Qualifications

What we're looking for

* BA or BS degree
* Experience in CRO or Pharmaceutical industry
* Ability to prioritize activities effectively to accomplish individual and team goals with competing deadlines
* Ability to write and speak clearly and concisely in a variety of communication settings and styles
* Strong interpersonal skills; ability to establish and promote positive business relationships; customer service oriented
* Ability to collaborate with study staff and internal and external partners to achieve goals
* Proficient computer skills including use of MS Office Suite (Word, Excel, PowerPoint) and enterprise clinical trial management systems
* Strong organizational skills and attention to detail
* Strong problem analysis and resolution skills
* Knowledge of site management and clinical monitoring for clinical research studies

Preferred Experience
Clinical trials research experience (CRA, Doc Management, or other roles) with hands on experience using SSU, CTMS, eTMF and/or Payments systems (Veeva Vault CTMS, Veeva Vault eTMF, Veeva Vault Payments, Veeva Vault SSU experience a plus)
OR
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about .

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

  • Business Support

    4 days ago

    Jacksonville, United States Spectraforce Technologies Full time

    Job Title: Business Support Analyst / PRA SpecialistDuration: 6 Months Location: RemoteProduct Rate Administration = PRATop technical skills: * Strong PC skills including working knowledge and proficiency with the primary Microsoft Office applications. * Ability to accurately key benefit, rate, and customer information in Product, Rate and Master Enrollment...

  • IT Support Specialist

    6 days ago

    Jacksonville, United States iVenture Solutions Full time

    Job DescriptionJob DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications.  As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues...

  • IT Support Specialist

    1 week ago

    Jacksonville, United States SNI Companies Full time

    Job Description SNI Technology has partnered with a stellar and stable company looking to add an IT Support Specialist The ideal candidate will have 2-5 years of professional IT Support experience. Role Details: 6 month contract to hire opportunity Hourly pay between $23/hr.-$28/hr Onsite Monday-Friday during normal business hours Qualifications/Skills...

  • Peer Support Specialist I

    7 days ago

    Jacksonville, United States Recovery Innovations Full time

    RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...

  • Customer Support Specialist

    4 days ago

    Jacksonville, United States Open Systems Technologies Full time

    A direct client of ours located in Jacksonville, FL has multiple openings for customer support specialists. This is a 12+ month contract, right to hire opportunity. Onsite 4 days a week in Jacksonville, FL office.The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under...

  • Inside Business Development Specialist

    6 days ago

    Jacksonville, United States FASTSIGNS #170901 Full time

    Job DescriptionJob DescriptionDepartment: Sales and MarketingReports To: Sales ManagerJob Summary:We are seeking a highly motivated and analytical Inside Business Development Specialist to join our dynamic team at FASTSIGNS. The ideal candidate will be responsible for analyzing our existing customer database to identify sales opportunities and qualify...

  • Peer Support Specialist I

    1 week ago

    Jacksonville, United States RI International Full time

    Job DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. OurVisionis to activate the next generation of frame-breaking healthcare...

  • Peer Support Specialist I

    7 days ago

    Jacksonville, United States RI International Full time

    Job DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.OurVisionis to activate the next generation of frame-breaking healthcare...

  • Training Specialist Support

    3 weeks ago

    Jacksonville, United States LADGOV CORPORATION Full time

    Job title: Training Specialist Support Location: Jacksonville FL Travel: N/A Duties : The applicant shall provide a training specialist to support the Housing Learning Center. Qualification: The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to present dynamic...

  • RRTEG Training Support Specialist

    7 days ago

    Jacksonville, United States Prescient Edge Full time

    Prescient Edge is seeking a Regiment Training and Education Group (RRTEG) Training Support Specialist to support a Federal government client. As a Regiment Training and Education Group Training Support Specialist, you will: * Have a clear understanding of the MRR and MRB organization, structure, and mission in order to perform training, coordination and...

  • Training Specialist Support

    2 months ago

    Jacksonville, United States Ladgov Corporation Full time

    Job DescriptionJob DescriptionJob title: Training Specialist Support Location: Jacksonville FL Travel: N/ADuties :The applicant shall provide a training specialist to support the Housing Learning Center.Qualification:The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to...

  • Marketing Business Development Specialist

    2 weeks ago

    Jacksonville, United States Cancer Specialists of North Florida Full time

    Job DescriptionJob DescriptionCancer Specialists of North Florida is recruiting for an experienced Marketing Business Development Specialist. This position will be responsible for the Southern Region of our busy Specialty Practice. The Marketing Business Development Specialist will build a pipeline of new referral sources and business opportunities to...

  • Contracts Support Specialist

    7 days ago

    Jacksonville, United States WSB Full time

    WSB is looking for a CEI Contract Support Specialist to join our Ft. Lauderdale office! Forge ahead with WSB. WSB was founded on the understanding that culture drives results and we've dedicated ourselves to the value of strong relationships, collaboration and forward-thinking ideas. We've inspired each other to discover thoughtful and creative solutions...

  • Inpatient Peer Support Specialist

    1 month ago

    Jacksonville, United States Here Tomorrow Full time

    Job DescriptionJob DescriptionHere Tomorrow is hiring an Inpatient Peer Support Specialist as a full-time position in Jacksonville, Florida.Position Summary: Here Tomorrow is hiring an inpatient peer support specialist for our partnership with Baptist Health. This position will focus on engaging people who are voluntarily or involuntarily admitted to an...

  • Maintenance Administration Specialist

    2 weeks ago

    Jacksonville, United States Tactical Air Support Full time

    Job DescriptionJob DescriptionTactical Air Support Inc.Maintenance Administration SpecialistJacksonville FloridaSalary rate: $31.00 - $36.00, DOEPosition SummaryTactical Air Support, Inc. is seeking an experienced Maintenance Administration Specialist to provide daily oversight of all functional and operational events of Maintenance Admin. The maintenance...

  • Peer Support Specialist I

    1 week ago

    Jacksonville, United States Recovery Innovations Full time

    RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with the Support Specialist, Support, Specialist, Peer, Recovery, International, Healthcare

  • Maintenance Administration Specialist

    2 weeks ago

    Jacksonville, United States Tactical Air Support Full time

    Tactical Air Support Inc. Maintenance Administration Specialist Jacksonville Florida Salary rate: $31.00 - $36.00, DOE Position Summary Tactical Air Support, Inc. is seeking an experienced Maintenance Administration Specialist to provide daily oversight of all functional and operational events of Maintenance Admin. The maintenance administration...

  • Business Support I

    4 days ago

    Jacksonville, United States Integrated Resources Full time

    Job Description: Description: The Business Support Analyst in PRA is responsible for providing analytical support to meet the division's assigned goals and deliverables. This role will primarily create and maintain the financial data necessary for premium billing, reconciliation, and financial reporting functions for group business as well as process new and...

  • Business Support Analyst

    3 days ago

    Jacksonville, United States Mindlance Full time

    100% Remote Important Notes from Hiring Manager: 1-2+ years of Professional experience with data analysis, project support Top technical skills: " Strong PC skills including working knowledge and proficiency with the primary Microsoft Office applications. " Ability to accurately key benefit, rate, and customer information in Product, Rate and Master...

  • Maintenance Administration Specialist

    4 days ago

    Jacksonville, United States Tactical Air Support Full time

    Tactical Air Support Inc.Maintenance Administration Specialist Jacksonville FloridaSalary rate: $31.00 - $36.00, DOEPosition Summary Tactical Air Support, Inc. is seeking an experienced Maintenance Administration Specialist to provide daily oversight of all functional and operational events of Maintenance Admin. The maintenance administration Specialist will...