Order Fulfillment Associate

1 month ago

Los Angeles, United States MerchCamp Full time

www.MerchCamp.com

About the Company

MerchCamp is a full-service merchandising agency. We work with clients to design, source, develop, and produce apparel and promotional items. We build and manage E-commerce stores, and provide warehousing and fulfillment services.

Our clients are a part of an ever-growing community of leaders, innovators, storytellers, brand builders, and forward thinkers. We are proud to be the common thread connecting a wide variety of industries, categories, and cultures.

About the Position

We are looking for a highly motivated Order Fulfillment Specialist. The ideal candidate must be tech-savvy and will support the company by fulfilling orders and managing inventory in a timely and professional manner. This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.

Essential Duties And Responsibilities:

  • Responsible for the day-to-day operations of ecommerce product flow: receiving, picking, packing and shipping of product

  • Communicate with our customer support team and assist in the support requests related to returns and exchanges.

  • Maintain a complete understanding of current software systems used to pick, pack and ship

  • Fulfill customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency

  • Prepare and ship customer's orders following quality, packing and shipping standards

  • Meet and/or exceed shipping and delivery expectations

  • Supply inventories, and assist with discrepancies and correction

  • Ensure shipping materials/warehouse supplies are stocked and available

  • Support and maintain a clean and organized work environment

Key Qualifications and Requirements:

  • Previous experience in a high volume e-commerce fulfillment role a PLUS
  • STRONG sense of urgency and understanding of the importance of this role
  • Must possess a high level of accuracy and attention to detail
  • Ability to prioritize tasks, think on your feet and be work around issues that may arise
  • Capable of working independently and efficiently
  • Able to manage time effectively to optimize productivity.
  • Stellar work ethic and attitude
  • Excellent interpersonal skills and ability to collaborate effectively
  • Computer skills in a MAC based environment
  • Ability to sit, stand and walk for long periods of time. (Occasionally lifting up to 50lbs)
  • Must be passionate about your work, and take pride in everything you do

*This position requires daily attendance in the office with no current opportunity to work remotely unless approved.

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