Fulfillment Operations Associate

7 days ago

Los Angeles, United States STAUD Full time

STAUD Clothing, located in Los Angeles, CA, has an opening for a Fulfillment Operations Associate.


STAUD is a ready to wear line offering chic essentials and stand-alone pieces designed and created in downtown LA. STAUD was founded in downtown Los Angeles in 2015 by Sarah Staudinger and George Augusto on a commitment to producing accessible, yet innovative pieces for the contemporary woman.


Our collections are created for those that want beautiful accessibly priced clothes and ready to wear collections that forgo trend for timelessness.


The goal? No nonsense, high style. We want to create a line of modern classics, refined pieces that reflect both an eye toward the future and a nostalgia for old school elegance. Clean, feminine lines, flattering cuts and only the finest materials - our intent is to design sophisticated, attainable clothing and accessories, without ever sacrificing quality or creativity. Instead, each piece is meant to elevate and enhance, pairing perfectly with everything from a pair of sneakers to a treasured dress shoe.


Working closely with a collective of manufacturers, STAUD continues to defy expectation – pushing the boundaries of the bland, to produce designs that are stunning but simple, unique but uncomplicated - and as well priced, as they are well made.


STAUD offers a health care plan to include medical coverage, dental care, vision insurance and a matching 401k plan.


Role Overview


The Fulfillment Operations Associate is responsible for ensuring orders and returns are processed and shipped in accordance with SLA and/or our customer’s requirements. This position will be the main liaision with our 3PLs handling priorities, issues, protocols, and special projects. This position will also handle all fulfillment reporting which comes with exposure to the STAUD leadership team. The duties listed portray in general terms the type and level of work performed and are not intended to be all inclusive, nor the duties of any one incumbent.

 

Essential Duties


Wholesale

·      Manage the flow of Wholesale orders once released to the warehouse

·      Ensure orders are processed with correct priority, and within SLA

·      Maintain visibility of VAS queue, and ensure orders are flowing in a timely manner

·      Review with the routing team to ensure orders ship as quickly as possible once they are packed out

·      Mitigate ERP and WMS integration issues

·      Update and manage our internal reporting on Order Status

·      Explore opportunities to improve processing/shipping times by streamlining communication through existing


Integration points

·      Manage Wholesale Return process from entry to receipt at DC to credit

·      Process Invoice batches in ERP, and ensure shipped data aligns with DC

·      Learn Wholesale Operations processes, and assist as needed


3PL Operations

·      Assist with Inbound Receiving process 

·      Review Appointment requests and make sure all necessary information is included

·      Ensure all POs and style information have been transmitted  

·      Communicate any priority receipts

·      Communicate on any special projects, and ensures teams execute as expected 

·      Communicate with our T Mall Partners on day-to-day operations, and support as needed 

·      Mange the transmission of T Mall transactions between our 3PL and ERP system, and mitigate any errors or disruptions 

·      Other Duties as assigned


DTC

·      Manage Ecomm orders from release to 3PL to shipment

·      Manage and report 3PL’s SLA’s (Daily/Weekly/Monthly)

·      Assist with Ecomm order backlog issues

·      Mitigate ERP and WMS integration issues

·      Review and intervene on Return Processing SLAs, issues, and backlogs

·      Act as primary communication to 3PL in all things related to Ecomm and Retail order processing

·      Manage inventory of packaging supplies including D2C Stickers/inserts/tissue paper and replacement shoe boxes – facilitate the reorder of supplies as needed

·      Manage inventory transfer requests with our 3PL including creation, communication, and any ERP processing.


Prerequisite Knowledge, Skills, and Education


·     3+ years in an Operations focused position

·     Experience working with 3PLs

·     Strong technical skills

·     Highly efficient in ERP/WMS systems

·     Knowledge of Full Circle is a plus

·     Strong project management and organizational skills

·  Proficiency in Microsoft Office suite with an emphasis on Excel

. Excellent written and verbal communication skills

· Strong interpersonal skills

· Self-motivated team player

· High attention to detail

· Adaptability and change management skills

· Ability to multi-task, organize, and prioritize work


Physical and Mental Requirements


·     Standing and sitting for extended periods of time.

·     Lifting up to 25 pounds in a safe and prudent manner.

·     Ability to move throughout an office with ease.

·     Ability to read, write, and understand English.

·     Ability to effectively interact with others internally and externally.

·     Ability to utilize office equipment in a safe and prudent manner, including a copy machine, fax machine, computer, telephone, and other general office equipment that may be used regularly.

·     Ability to work with many different personalities.

·     Ability to work in a fast-paced environment.

·     Correctable vision and hearing.

·     Ability to work on-site, full-time.


Job Type: Full-time, Exempt


COVID-19 considerations:

All in-office employees must be fully vaccinated against COVID-19 and will be asked to provide proof of vaccination upon employment.


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