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SaaS Customer Success Trainee and Special Project Administrator

1 month ago

Carlisle, Pennsylvania, United States Bowl Now Full time
THE OPPORTUNITY

If you have diverse skills and talents, a curious mind, keen attention to detail, and find joy and fulfillment in delighting others by exceeding their expectations, this could be the perfect career kick-starter job for you

This is an exceptional training opportunity for someone eager to develop their career in an entrepreneurial, startup setting.

We can train the right candidate for the technical aspects of this role. However, the "magic" we seek—”savvy" marketing outreach, initiative, adaptability, and a can-do attitude—can't be taught. If "That's not my job" isn't in your vocabulary, WE'RE INTERESTED IN YOU ALREADY

Once trained, at the direction of the company Founder, our ideal candidate will take full ownership of their responsibilities, arriving each day eager to learn, grow, and tackle new challenges confidently and enthusiastically in the following areas:
  • Customer Success: Providing outstanding support, onboarding new customers, and ensuring they succeed with our tools. Propose and participate in ongoing organization-wide process improvement and operational efficiency projects.
  • Marketing Support: Help develop and execute marketing campaigns, social media campaigns, and promotional initiatives.
  • Quality Assurance: Test and provide feedback about our systems, tools, and end-to-end customer experience to ensure top-notch performance.
  • Event Planning: Organize company and customer events to foster engagement and collaboration and support business outreach and development activities.
  • Human Resources: Support HR activities, including recruitment, onboarding, and employee engagement, to make Bowl Now an incredible workplace for all team members
  • Administrative Support: This position works closely with the Founder and others, performing a wide range of administrative tasks to enhance their effectiveness at implementing business strategies; sample duties include conducting research, compiling data and preparing presentations, assisting with proposals and contract management activities, executing/managing special projects, and executing/performing clerical functions such as preparing correspondence, handling information requests, arranging conference calls, scheduling meetings, making travel arrangements, processing expense reports, and providing other administrative support, as needed. 


As our company grows, we're offering this immediate, exceptional training opportunity to directly shape the future of bowling. You'll be part of a passionate, innovative team in a fast-paced, supportive environment that values your growth and creativity.

A high school diploma or equivalent is required. Some advanced educational studies (associate or bachelor's degree) are a plus, ideally in marketing, business, or a related field. Instead of, or in addition to, advanced educational studies, two years of related work history is strongly desired.