Technical Support Associate Winder

2 weeks ago

Winder, United States Adecco Full time

Adecco Staffing is assisting Chico's FAS with their search for a Technical Support Associate. This is a 6+ month temporary assignment for the right candidate. If you are interested, please APPLY today

Position Objective
This position is responsible for fielding calls from all Chico's FAS 1500+ retail stores via telephone and self-service work orders to troubleshoot POS, Kiosk, networking, and phones, and mobile devices. This associate should have superior customer service skills and thrive in a fast-paced environment. This position also provides support and Most Amazing Personal Service (MAPS) to stores via inbound and outbound calls regarding procedural questions.
Functional Responsibilities

  • Demonstrates and upholds company Values and Guiding Principles.
  • Accepts support calls and self-service tickets from stores, providing Tier 1 and Tier 2 support and troubleshooting for all technology hardware and software utilized for our retail locations. Some examples of this technology is: computer hardware, software, peripherals, phones, network.
  • Works Self Service tickets from SSC Queue during low volume times and between inbound calls.
  • Strives for first call first call resolution on every call to meet team KPI standards.
  • Completes quality work orders timely and efficiently to provide the best support for our retail locations.
  • As needed escalates issues based on priority and escalation procedures.
  • Upholds company policy and procedures.
  • Attends and actively participates in team and departmental meetings.
Education
  • High School Diploma/GED Required
  • Degree in Computer Science preferred
Required Qualifications
  • Experience in the Information Technology field supporting inbound customer requests over the phone. (Password resets, account troubleshooting, Point of Sale troubleshooting, network troubleshooting)
  • Technology oriented with the ability to become proficient in troubleshooting hardware and software issues
  • Strong problem solving skills.
  • Working computer proficiency in Google Business products
  • Ability to work flex schedule to meet business needs, including nights and weekends.
  • Excellent detail orientation
  • Capability to multi-task efficiency and adapt to changing conditions in a fast paced business environment.
  • Strong interpersonal skills with the ability to communicate effectively
  • A passion for IT
Desirable Qualifications :
  • Previous experience utilizing ticketing system (Zendesk a plus)
  • A+ Certification
  • 1 plus years of POS help desk experience
What's in this for you?
  • REMOTE/ FLEXIBLE WORK SCHEDULE
  • Pay rates starting at $16.50 per hour
  • Weekly Pay - you receive a paycheck every week
  • Dress casual and enjoy a casual, laid back atmosphere
  • Comprehensive benefits after 1 week - medical, dental, vision, options available
Click on apply now for immediate consideration for this Associate, Technical Support in Winder, GA. We look forward to hearing from you

Pay Details: $14.00 to $16.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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