Current jobs related to Customer Service Representative - Kailua - Signature Aviation

  • Customer Service Representative

    7 days ago

    Kailua, Hawaii, United States West Hawaii Community Health Center Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at West Hawaii Community Health Center. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients and their families.Key Responsibilities:Answer and...

  • Customer Service Representative

    1 week ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    {"title": "Customer Service Representative", "content": "Job SummaryIsland Energy Services LLC is seeking a Customer Service Representative to join our team at IES Keolu Texaco. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean...

  • Customer Service Representative

    2 days ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Job Title: Customer Service RepresentativeIsland Energy Services LLC is seeking a Customer Service Representative to join our team at IES Keolu Texaco. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean work...

  • Customer Service Representative

    1 week ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    {"title": "Customer Service Representative", "content": "Job SummaryIsland Energy Services LLC is seeking a Customer Service Representative to join our team at our Aikahi Texaco location. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe...

  • Customer Service Representative

    1 week ago

    Kailua, Hawaii, United States West Hawaii Community Health Center Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at West Hawaii Community Health Center. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients and their families.Key Responsibilities:Answer and...

  • Customer Service Representative

    2 months ago

    Kailua, United States U-Haul Full time

    Compensation Range: $17.00 to $21.25 Hourly Location: 74-5484 Kaiwi St, Kailua-Kona, Hawaii 96740 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    2 weeks ago

    Kailua, Hawaii, United States Sodexo S A Full time

    About the RoleSodexo is seeking a skilled Customer Service Representative to join our team as a Cashier/Food Service Worker. In this role, you will be responsible for providing exceptional customer service, operating the cash register, and preparing and serving food to our customers.Key ResponsibilitiesOperate the cash register and complete transactions with...

  • Customer Service Representative

    2 weeks ago

    Kailua, Hawaii, United States Sodexo S A Full time

    About the RoleSodexo is seeking a skilled Customer Service Representative to join our team as a Cashier/Food Service Worker. In this role, you will be responsible for providing exceptional customer service, operating the cash register, and preparing and serving food to our customers.Key ResponsibilitiesOperate the cash register and complete transactions with...

  • Customer Service Representative

    20 hours ago

    Kailua, Hawaii, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide excellent customer service...

  • Customer Service Representative

    1 week ago

    Kailua, Hawaii, United States Public Storage Full time

    Public Storage is the self-storage industry leader, and we're seeking a skilled Customer Service Representative to join our team. As a Property Manager, you'll work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. You'll also conduct daily storage unit inspections, audit cash...

  • Customer Service Representative Overnight

    9 hours ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Customer Service Representative OvernightIsland Energy Services LLC is seeking a Customer Service Representative to join our team in an overnight shift role. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean work...

  • Customer Service Representative Overnight

    3 days ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Job Title: Customer Service Representative OvernightIsland Energy Services LLC is seeking a Customer Service Representative to join our team for the overnight shift. As a Customer Service Representative, you will be responsible for providing top-notch service to our customers, handling cash transactions, and maintaining a clean and safe work...

  • Customer Service Representative

    7 days ago

    Kailua, Hawaii, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for delivering exceptional customer experiences and providing administrative support to ensure seamless vehicle repair processes.Key...

  • Customer Service Representative

    3 days ago

    Kailua-Kona, Hawaii, United States Imperial Dade Full time

    Customer Service RepresentativeImperial Dade, a leading North American distributor, is seeking a Customer Service Representative to join our team in Kona, HI. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide prompt, friendly, and...

  • Customer Service Representative

    1 week ago

    Kailua-Kona, Hawaii, United States Imperial Dade Full time

    Customer Service RepresentativeImperial Dade, a leading North American distributor, has a Customer Service Representative role available. As a key member of our team, you will interact with customers, process orders, and provide information in response to customer inquiries, concerns, and requests about our products and services.Responsibilities:Answer...

  • Customer Service Representative Overnight Shift

    6 days ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Job SummaryIsland Energy Services LLC is seeking a Customer Service Representative to join our team in a retail environment. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean work environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 months ago

    Kailua Kona, United States Imperial Dade Full time

    Overview: Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in Kona, HI! Join a strong and continuously evolving team that helps our business grow. If youre looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Representative will interact with...

  • Customer Service Representative

    1 day ago

    Kailua-Kona, Hawaii, United States Grace Pacific Corp Full time

    Job Title: Lead Customer Service RepresentativeAt Grace Pacific Corp, we are seeking a highly skilled and motivated Lead Customer Service Representative to join our team. As a key member of our sales and rental team, you will be responsible for generating revenues in Sales & Rentals for the GPRS Kona Branch.Key Responsibilities:Develop and implement sales...

  • Customer Service Representative

    1 week ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    About Island Energy Services LLCIsland Energy Services LLC is a leading logistics and distribution company in Hawai'i, dedicated to providing excellent customer service and quality products to our community.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at our Aikahi Texaco location. As a...

  • Customer Service Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Kona Airport location. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.Key ResponsibilitiesCustomer Service: Provide...

Customer Service Representative

4 months ago

Kailua, United States Signature Aviation Full time
Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:
  • Work as part of a team to provide everyone with a friendly welcome to Signature.
    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment,

Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
  • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.
  • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.
Qualifications

To qualify for this position, applicants and those in the role must have:
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. The pay range for this position is $21.50 to $24.00 / hour.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:
  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks