Universal Banker II

1 day ago

St Louis Park, United States Citizens Independent Bank Full time

A Universal Banker II must provide exceptional customer service skills and be a team player who is supportive of the Mission, Vision, and Values of Citizens Independent Bank (CIB). The Universal Banker II will have in-depth knowledge of bank products and services and proactively meet the customer s needs by providing solutions and recognizing referral opportunities. This position serves in a dual-purpose role which requires fulfilling responsibilities of both a Universal Banker and Teller, based on the needs of the branch. The incumbent would coordinate with both functions in the delivery of efficient, accurate and professional service that defines a great customer experience. This includes both lobby and telephone customers. PRIMARY RESPONSIBILITIES: This is a front-line sales position for all consumer products and services. The incumbent will be expected to perform the following duties and responsibilities: Identify the financial needs of the consumer and satisfy those needs with appropriate products and services, cross-selling additional products and services as recognized or requested Open consumer and business checking and savings accounts, certificates of deposit, IRAs and Safe Deposit Boxes Process new accounts or services Process loan applications for products such as convenience credit, credit cards and a variety of installment loans, which may include auto, boat, home improvement and vehicle lease paper Maintain knowledge of real estate compliance and regulations in order to refer and/or process real estate loan requests. Maintain NMLS certification Understand and comply with bank s loan policies and legal and regulatory requirements Assist the manager with the daily processing of overdrafts, offering input to determine whether items are to be paid or returned and notifying Customer Service once completed Refer nonbank investment product prospects to a licensed representative Participate in the opening, closing and securing of the branch based on a rotating schedule Approve checks for payment as needed by the tellers Manage a self-developed pipeline of clients and prospects for future selling opportunities with the objective of meeting or exceeding assigned sales goals Assist customer with requests, complaints, research and follow-up on details to resolve matter to the customer s satisfaction Provide support to Business Banking Department when needed, opening business accounts and selling additional products and services. This requires calling on both existing and prospective customers. Make group sales presentations as assigned. In this dual-purpose role, the incumbent may occasionally serve as Universal Teller of the branch, performing the following essential duties and responsibilities: Perform as a teller in providing fast and accurate processing of transactions at the teller window.

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