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Product Support Technician
3 months ago
Technology/Computer Technician
Date Posted:
6/19/2024
Location:
Support Services - Technology
Purpose: This position assists in maintaining building technology including networks, software and hardware modifications. Additional responsibilities may include setup, maintenance/repair and troubleshooting of hardware/software. This postition will also help support our eCademy virtual school.
Qualifications:
- One year College/Technical School equivalent (preferred).
- A+ Certification Certificate or equivalent certification (preferred).
- Maintains high levels of confidentiality regarding student and staff information and issues.
- One year previous experience preferred.
- Effective oral and written communication skills.
- Maintain a high level of customer service
- Ability to organize and coordinate activities.
- Ability to follow directions.
- Ability to work as a team.
- Moderate physical demands.
- Ability to establish working relationships with students, teachers, and administrators in a positive, caring manner.
- Valid driver's license and reliable form of transportation
Performance Responsibilities:
- Troubleshoot network connectivity, workstation hardware, classroom technology, software problems and perform maintenance where needed, including but not limited to: printers, hard drives, recovery errors, installs and replaces computer components (chips, expansion boards, power supplies)
- Work with staff to resolve hardware and software difficulties as well as service, setup and upgrade
- Assist staff with special technology projects throughout the school term
- Work as a team with all other technology staff in solving problems and creating additional technology opportunities
- Attend technology training as appropriate
- Troubleshoot computer problems in a timely fashion
- Other duties as assigned which are consistent with the general requirements and qualifications for the position
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
- Manage job requirements with physical mobility to move from place to place (walking, standing, stooping, pushing, pulling, kneeling, crawling, turning, reaching, climbing, balancing, lift up to 60 pounds on a daily basis), and use large, heavy equipment.
- Must work in and around dust, fumes, and odors.
- Must work in noisy and crowded environments, with numerous interruptions.
- Must work indoors and outdoors year-round in a variety of temperatures.
Evaluation: Performance of this job will be evaluated in accordance with provisions of the Board's policy as stated in the Classified Handbook.
FSLA Status: Non-exempt
Salary Range: Starting salary $16.76 per hour - additional consideration for experience, education, and certification.