Systems Business Analyst- Salesforce Commerce

23 hours ago

Louisville, United States Haier Full time

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

A Salesforce Commerce System Business Analyst (BA) is a project-based role that helps businesses improve their efficiency and processes using Salesforce. They act as a liaison between DT and business stakeholders to ensure everyone works together to achieve the best results. You will also work with developers to create the functional specifications that meet those requirements, serve as a subject matter expert to the developers building those functions, and test the developed functionality. This role works closely with other Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and also demonstrates both existing and new functionality to the customer stakeholders. You will lead discovery and analysis sessions with stakeholders and help business teams derive unambiguous business rules and requirements that can be translated into actionable specifications for development teams. You will be responsible for partnering with application developers, business stakeholders and application administrators. A team player with a collaborative mindset is essential.
Position
Systems Business Analyst- Salesforce Commerce
Location
USA, Louisville, KY

How You'll Create Possibilities

Responsibilities:

• Analyze business needs: Use techniques like focus groups, observation, and prototyping to gather business needs from stakeholders

• Translate business needs into technical solutions: Use Salesforce Sales Cloud to create technical solutions that address business needs

• Design systems and procedures: Create systems and procedures to help management operate more efficiently

• Customize the Salesforce platform: Customize the Salesforce platform to make work processes more effective

• Create reports and dashboards: Create reports and dashboards to ensure solutions meet business goals

• Provide training and support: Provide training and support to end-users to ensure they're using the platform effectively

• Guide organizations through change: Help organizations navigate through change, such as policy changes or mergers and acquisitions

What You'll Bring to Our Team

Minimum Qualifications

  • Bachelor's Degree in a related field, such as Computer Science, Software Engineering, or a technology-related domain.
  • Previous experience in business analysis, project management, or a related area.
  • Strong collaboration, teamwork, negotiation, and problem-solving skills.
  • Ability to translate business needs into actionable technical requirements.
  • Experience with software development methodologies (e.g., Waterfall, Agile)
  • Experience in project implementation from requirements gathering through design and testing.
  • Ability to communicate effectively and cross-functionally
  • Completion of GE Appliances' DLDP program
Preferred Qualifications
  • Salesforce Service Cloud Certification Salesforce Field Service Certification Experience in Oracle EBS
  • Mulesoft integrations Experience with Jira
  • 2 years of experience in implementations and ongoing operations of a Salesforce org in a business systems analyst role
  • 2 years of experience working with business applications (Salesforce Service Cloud, Salesforce Field Service)
  • Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration, and admin teams.
  • Experience in working on large Salesforce projects such as transitioning to Salesforce Lightning, implementing Service Cloud, and various support channels.
  • Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
  • Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
  • Has expertise in developing and preparing use cases, functional specifications, and technical requirements
  • Ability to understand and represent the needs of the end user in a software development environment
  • Experienced in implementing SaaS applications implementations in an enterprise environment
  • Experienced in working with internal and external vendor partners for development.


Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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