IT Systems Specialist

4 weeks ago


St Paul, United States UNRL Full time
Job Description
Position Overview:

UNRL is a dynamic and growing company with a team-oriented culture. We are seeking a highly motivated and skilled IT Systems Technician to join our IT department and contribute to the overall success of our organization. This individual will function as the company's primary on-site resource, supporting all departments with IT-related issues. We are looking for someone who can deliver exceptional and timely support in a dynamic, fast-paced environment. With a small IT department, we are looking for a self-starter with a "can-do" attitude.

Responsibilities:

  • Oversee IT Help Desk by answering tickets and resolving tech issues companywide.
  • Troubleshoot and resolve hardware and software problems in a timely manner to minimize downtime.
  • Manage Microsoft system admin duties to ensure staff members are equipped with the proper software, access & permissions for their respective roles.
  • Manage all IT assets, hardware and software licenses; Accurately track inventory on hand and assets assigned to staff members.
  • Oversee IT responsibilities for onboarding and offboarding employees in a consistent and timely manner.
  • Set up, install, configure, and maintain employee workstations; Ensure all employees are equipped with the proper technology to perform their jobs efficiently.
  • Collaborate with IT team members and outsourced contractors to escalate complex issues and ensure timely resolution.
  • Promptly address and eliminate cyber-security threats; Establish systems and processes to prevent future attacks.
  • Manage office security systems (cameras + door locks).
  • Conduct regular system and software updates, patches, and antivirus maintenance to ensure we are always using the most updated software available.
  • Oversee company network tools. Ensure internet, server and other companywide network tools are functioning efficiently at all times.
  • Create and maintain documentation for IT processes, procedures, and troubleshooting guides.
  • Provide employee IT training, documenting process improvements.
  • Stay updated on emerging technologies and best practices in IT support.
Requirements

Basic Requirements:
  • Minimum of 2 years' experience in IT support or a related field.
  • Proficient in troubleshooting Windows and Mac operating systems.
  • Strong knowledge of Microsoft Office Suite and other common business applications.
  • Familiarity with basic networking concepts and protocols. Knowledge of Ubiquiti UI is a Plus.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a patient and positive attitude.
  • Ability to work independently and collaboratively in a team environment.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • Bachelor's degree or certification in Information Technology or a related field is preferred.
Benefits
  • Health Insurance (Immediate Eligibility)
  • Dental Insurance (Immediate Eligibility)
  • Vision Insurance (Immediate Eligibility)
  • PTO
  • 401(k) Retirement plan with 4% employer match (Eligibility begins after 1 year of employment)
  • Annual 401(k) Profit Share Bonus (Eligibility begins after 1 year of employment)
  • 50% Discount on UNRL Product
  • All access to Trackman Golf Simulator Lounge at UNRL HQ


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