SaaS Product Support Specialist

3 weeks ago

St Paul, United States Beacon Hill Staffing Group Full time

Beacon Hill Staffing Group, LLC

SaaS Product Support Specialist

Saint Paul ,

Minnesota

Apply Now

SaaS Product Support Specialist The SaaS Product Support Specialist partners with the client's corporate and subsidiary companies to provide configuration and support services for various SaaS applications. Our client is employing a composable architecture under its Business Transformation Program and the SaaS Product Support Specialist will play a key role in the successful implementation of the platform and ensure that the business critical success factors are achieved.Responsibilities: Support our business partners with configuring various SaaS-based solutions (such as finance, customer data platform, product information management platform, and digital asset management platforms). Act as tier 2 support for SaaS-based solutions and interact with vendors to resolve tier 3 issues. Understand business partner use cases and provide expertise on how SaaS-based solutions can meet those needs. Create SaaS usage metrics for quarterly reporting and to support use cases. Review vendor upgrade release notes to understand the impact of changes to SaaS systems and supporting business processes. Work with business partners to create product roadmaps for SaaS use cases. Work with the data team to understand the classification and use of data contained within SaaS systems. Work with the security team to configure appropriate SaaS security models. Assist with testing new versions of SaaS applications Work with technical writer/trainer to develop SaaS job aids and documentation Qualifications: Proven experience in configuring and customizing SaaS applications. Strong understanding of cloud-based technologies and SaaS architecture. Excellent problem-solving and analytical skills. Effective communication skills for client interactions and team collaboration. Detail-oriented with a commitment to delivering high-quality solutions. Familiarity with API integrations and data migration processes. Experience with Microsoft Business Central, product information management, customer data platform, and manufacturing platforms

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