Szco Supplies Inc | Information Technology Support Specialist

3 days ago

baltimore, United States Szco Supplies Inc Full time

We are currently searching for a IT help desk support to provide support services to satisfy the overall operational objectives to SZCO Supplies Inc.

This is an onsite job regular hours are 830am to 5pm M-F.


Responsibilities for Support Specialist

  • Deploy, maintain, and troubleshoot core business applications, associated hardware, endpoints, and databases
  • Diagnose, troubleshoot and resolve all software and hardware calls/support requests
  • Manage the set-up and configuration of systems
  • Provide desktop support for office and warehouse workstations in the distribution centers
  • Provide mobile handheld support for warehouse distribution center
  • Provide documentation of all processes and training as needed
  • Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
  • Perform design, implementation, and upgrades of information systems to meet the business and user needs
  • Implement best practices for scalability, supportability, ease of maintenance, and system performance
  • Support of mobile computers and label printers.
  • Install and configure new PC hardware and software.
  • Develop, prepare, tests and deploy hard drive images.
  • Perform basic computer wired and wireless network troubleshooting.
  • Provide on the job training for less experienced technicians.
  • Provide timely project updates and status reports.
  • Maintain a high level of proficiency in using helpdesk systems and tools.
  • Track and maintain personal computer equipment inventories.
  • Assist with Ecommerce maintenance and merchandising
  • Tests new hardware and software.
  • Instruct clients in the basic use of approved hardware/software


Qualifications for Analyst

  • Associates or Bachelor's degree
  • Strong Knowledge of MS Office Systems
  • Strong computer, hardware, software, and analytical skills
  • Ability to assess business needs and translate them into relevant solutions
  • Experience installing, configuring, documenting, testing, training, and implementing new applications and/or systems
  • Attention to Detail
  • Reliable transportation


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