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Graveyard Front Desk Agent

2 months ago

Tahoe City, United States Granlibakken Tahoe Full time
Job Summary

Position start date April 1, 2024

Are you friendly and able to work in a multi-paced environment? The Graveyard Front Desk Agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering.

Benefits
  • Insurance - Health, Dental & Life
  • Bonus Program
  • Paid Vacation
  • Profit Sharing Plan
  • Pool, Gym & Recreation Use
  • Employee Meeting Space Rental
  • Employee Lodging Rates and Friends and Family Rates
  • Employee Shift Meals and Food Discounts
  • Shared Gold Pass for California Ski Resorts
Pay Scale

$22.00 - 24.00 DOE

Responsibilities
  • Greet guests (with a smile) and assist guests during the night;
  • Maintain an upbeat and positive attitude when interacting with guests.
  • Provide guests with appropriate and accurate resort information.
  • Explain and provide any promotional items to each guest checking in
  • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
  • Running nightly reports and reconciling accounts.
  • Checking guest in/out.
  • Possess knowledge of reservation policies and procedures;
  • Maintain current knowledge of local area, attractions, events and weather.
  • Responding to guest needs and request.
  • Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
  • Complete the maintenance log whenever a complaint is reported
  • Performing periodic security walks of the property.
  • Document any guest accidents by completing the accident report form
  • Maintain all areas of the front desk
  • Open & close front desk as needed.
  • Cover other areas of hotel as needed
  • Perform other duties as assigned by front desk manager.
Qualifications
  • Education: High school diploma or equivalent preferred.
  • Experience: Previous guest service or hotel experience preferred.
  • Customer service experience required
  • Strong communication skills required for guest interactions.
  • Basic computer (Microsoft Office) and typing skills required.
  • Must be able to work independently.
  • Previous Audit experience not required.
  • Experience handling cash, credit card procedures, and use math concepts
  • Attention to detail and organized

About Us

Granlibakken Tahoe is a beautiful secluded resort located in 74 wooded acres of picturesque Tahoe City mountain valley. The resort offers lodging, host conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. Granlibakken Tahoe is a beautiful work setting with a great team of employees.

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