IT Process Specialist

2 months ago

Spring, United States Quanta Services Full time

About Us Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We’re building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future. Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries. Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life. About this Role We are seeking a proactive IT Process Specialist to streamline and standardize IT processes across Quanta South Region’s Operating Units (OpCo’s). This role is instrumental in aligning IT operations with strategic objectives, ensuring efficiency, compliance, and scalability across regional teams. Collaborating closely with IT leads and cross-functional stakeholders, the ideal candidate will establish best practices in areas like Active Directory management and hardware procurement. This role offers significant growth potential for individuals eager to impact IT governance and service excellence. What You'll Do Process Standardization & Documentation Support the development, documentation, and implementation of standardized IT processes to promote consistency, compliance, and efficiency across the region. Help define, document, and support the enforcement of standardized checklists for helpdesk processes, including specific steps for AD disablement requests, to ensure consistency and efficiency. Partner with IT and HR teams to help streamline onboarding and offboarding processes, contributing to alignment with organizational standards. Cross-Functional Collaboration Act as a liaison between IT teams and leadership, contributing insights and recommendations on areas for improvement. Support communication between IT leads across OpCo’s, helping align teams with regional and company-wide objectives. Assist in bridging cultural and procedural gaps between IT and other departments, fostering collaboration and mutual understanding. IT Service Management & Optimization Participate in evaluating IT Service Management (ITSM) platforms, assessing features for incident, change, and asset management to enhance service delivery and support. Update software workflow approval processes, particularly for new company integrations, ensuring all routing reflects current organizational structure. Optimize Microsoft 365 license allocation to ensure cost-effective distribution based on employee needs and usage patterns. Onboarding & Knowledge Sharing for IT Leads Develop a thorough onboarding checklist for new IT leads, including access to relevant Quanta and regional groups and key activities to support knowledge sharing and collaboration. What You'll Bring Bachelor’s degree in Information Technology, Business Administration, or a related field. 3-5 years of experience in IT process improvement, IT service management, or related roles. Solid understanding of Information Technology Infrastructure Library (ITIL) and process improvement methodologies. Experience with ITSM platforms like ServiceNow or similar systems. Strong analytical skills with an ability to identify and implement process improvements. Excellent communication skills and proven ability to collaborate with cross-functional teams. Exceptional organizational skills with a focus on documentation, detail, and consistent collaboration across departments. Certifications in ITIL, Lean Six Sigma, or related process improvement frameworks. Experience in managing IT operations across multiple sites or regions, preferred Familiarity with cloud technologies, particularly Microsoft 365 and Azure, preferred Background in a regional or enterprise-level IT environment, preferred Practical knowledge of Active Directory and Microsoft 365 license management, preferred Minimal travel,

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