HFMG Patient Service Specialist III

1 month ago


Titusville, United States Health First Full time

POSITION SUMMARY: To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship by ensuring the quality of all pre arrival services including scheduling, pre-registration, insurance verification, financial clearance. PRIMARY ACCOUNTABILITIES: Quality/No Harm: Accurately schedule and/or pre-register all modalities at Health First facilities by phone, fax, and electronic orders. Ensure all information is complete, legible and correctly signed by physician on required scripts prior to scheduling procedures. Verification of insurance information is obtained on all patient accounts containing insurance. Follow up and /or forward necessary information to appropriate individuals or departments to complete registration process. Must be able to meet and maintain the performance standards required for this position. 90 calls minimum for scheduling or average 50 pre-registrations for Pre Reg per day. Customer Experience: Provide superior customer service. Provide registration and other job requirements to meet the patient/family needs. Maintain successful relations with other Patient Business Services areas, Health First associates and physician office. Stewardship: Financial Counseling. POS Collections to include co-pays, deductibles, and coinsurance. POS Collections - multiple options – prompt pay discount, payroll deduction, waiver of assignment of benefits. Encourages economic use of supplies and equipment to meet customer requirements. Bad Debt Screening. Charity screening and qualifications. Price estimates and quotes. QUALIFICATIONS REQUIRED: High School diploma or equivalent. Excellent communications/interpersonal skills. Typing 45 WPM. Medical Terminology desired. Previous office experience preferred. Knowledge of Microsoft Office programs preferred. Demonstrates ability to relate well to all customers. Demonstrates good oral and written communication skills. Ability to prioritize and organize to maximize quality, value and service. Working knowledge of managed care payors and Medicare regulations preferred. Experience working in multiple systems: STAR, WebPay, SCI, TRACE, OF, DDE, Multiple Payor websites, etc. Successfully completes all required training programs, in-services, and annual competency validation within designated time frames. PHYSICAL DEMANDS: Visual acuity and hand-eye coordination. Ability to lift up to 20 pounds unassisted. Ability to sit for prolonged periods of time. Ability to work with computer monitor for prolonged periods of time. Subject to rotating weekend/holiday schedules. Occasionally subject to irregular hours. MENTAL DEMANDS: Able to respond positively to stressful situations and changes. Ability to think critically and respond accordingly Ability to assess, interprets data, and educates patients and family members of various ages and Job: *Clinic Clerical Support Organization: *Health First Medical Group LLC Title: HFMG Patient Service Specialist III - Hematology Oncology Location: Florida - Brevard County-Titusville Requisition ID: 073453



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