Automotive Parts Returns Claim Specialist
1 month ago
Company: Woodhouse Auto Family
Job Location: Woodhouse Parts Direct (1951 US-30, Missouri Valley, IA 51555)
Position Type: Full Time
Schedule: Monday - Friday, 7:30 AM - 4:30 PM
Compensation: $17.00 - $18.00 per hour + overtime pay
Hiring Bonus: $1,000
Company Benefits for Full-Time Employees:
- Health Insurance: Medical + Health Savings Account, Dental, Vision
- Life Insurance
- Long-term and Short-term Disability Insurance
- Retirement Savings Plan: 401K Plan with company match
- Paid Time Off
- Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
- Bereavement Pay
- Employee Assistance Program
- New Employee Referrals Bonus
- Customer Referral Bonus
- Employee of the Month Bonus
- Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
- Employee Discounts: Includes vehicles, parts, services.
- Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
- Growth Potential: Opportunities to be promoted within our company.
- Tuition Assistance Program: Automotive Technology or Collision Repair.
- Woodhouse University: Paid In-house Technician Trainings.
- Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.
Essential Duties
- Receives and processes returns orders.
- Responsible for ensuring customers receive credit for parts that they return while also making sure that we are maximizing what Woodhouse can claim with manufacturers
- Reduce Woodhouse's Scrap Policy account burden
- Processes and pulls parts for customer orders as inputted by the sales department while performing other duties
- Fulfills all parts orders from individual dealerships with parts sold to internal service, sales, and body shop departments
- Processes customer cores and sends back to the correct manufacturer
- Works closely with and answers inventory questions from inside sales tea
- Processes manufacturer's warranty claims
- Processes returns received from drivers and ensures proper customer credit is received on account
- Unloads, transports, and places parts in proper locations in the warehouse
- Matches and processes purchase orders
- Perform bin counts
- Safely operates a wave machine, forklift, and stock chaser to transport and stock parts
- Follows established organizational procedures and
- High School Diploma or equivalent
- Valid Driver's License with acceptable driving record
- Ability to pass a pre-employment drug screening, physical and lift test.
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