Front Desk Agent

3 weeks ago

WinstonSalem, United States Home2 Suites Full time

FRONT DESK CLERK

Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.

Duties include:

  • Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
  • Also follows brand standards for checking in elite members
  • Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
  • Handles incoming guest phone reservations
  • Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
  • Handles all guest complaints or problems to exceed the guest expectations
  • Handles all guest service requests, makes changes as necessary
  • Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
  • Keeps records of room availability and guest's accounts. Operates front desk software
  • Maintains a balanced cash/billing drawer
  • Maintains and takes responsibility for all cash and credit card transactions during working hours
  • Completes any necessary accounts receivable and direct billing tasks
  • Follows brand standards when processing guests' stays based on brand point system
  • Welcome guests and respond to requests in a prompt and professional manner
  • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
  • Uses suggested selling techniques to sell rooms and to promote other services of the hotel
  • Coordinates room status updates with housekeeping department
  • Knows how to use office equipment
  • Knows all safety and emergency procedures
  • Maintains awareness of all rates
  • Communicates with the previous and following shifts
  • Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera
  • Ensures compliance with energy conservation and job safety requirements
  • Proactively maintain assigned areas and equipment
  • Ensure efficient completion of daily assignments in a timely manner
  • Report all safety concerns to management
  • Attend and participate in all mandatory trainings and meetings
  • Flexible with schedule and assignments
  • Maintain effective performance under pressure
  • May perform similar duties as requested by supervisor
Requirements:
  • Excellent customer service skills
  • Ability to work independently and with others
  • Good communication skills
  • Ability to give and follow verbal and written instructions
  • Attention to detail
  • Ability to multi task
  • Displays good initiative

  • Front Desk Agent

    7 days ago

    Winston-Salem, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...

  • Front Desk Agent

    7 days ago

    Winston Salem, United States HomeTowne Studios Winston-Salem - University Pkwy Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    7 days ago

    Winston-Salem, United States Westmont Hospitality Group Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    1 month ago

    Salem, United States The Cove Full time

    **Job Summary** **Position Title**:Front Desk Agent **Location**: The Cove Hotel, 40 Bridge St, Salem, MA **Schedule**: Full-Time **Position Type**: Non-Management Join our team at The Cove Hotel and become an integral part of delivering exceptional guest experiences. As a Front Desk Agent, you will be responsible for providing outstanding customer...

  • Front Desk Agent

    1 week ago

    Salem, United States InnVentures IVI LP Full time

    **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...

  • Front Desk Agent Supervisor

    1 week ago

    Winston-Salem, United States Embassy Suites Winston Salem Full time

    Everwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is at the heart of what we do. Job Description The Front Desk Supervisor is responsible for supervising the guest...

  • Front Desk Agent

    1 week ago

    Salem, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Agent** Location: Salem, NH, US, 03079 Property Name: La Quinta by Wyndham Salem Req Id: 16854 La Quinta by Wyndham is now seeking a Front Desk Agent to join our team at the La Quinta by Wyndham Salem location in Salem , New Hampshire . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and efficient...

  • Front Desk Agent

    1 week ago

    Winston-Salem, United States Embassy Suites Winston Salem Full time

    The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College coursework in related fields is helpful. Experience in a hotel or a related field preferred. High School Diploma or...

  • Front Desk Associate

    1 month ago

    Salem, United States sulekha.co.uk Full time

    Front Desk Associate Jobs in USA & Canada **Front Desk Associate Jobs Near Me** **Front** **Desk** & Guest Care Role Responsibilities: As a **Front** **Desk** Clerk or Guest Services Clerk you ... Benefits (Full Time **...**Job Summary The **Front** **Desk** Agent is responsible for checking guests in and out of the hotel quickly ... Medical, dental, life,...

  • Front Desk Agent

    4 weeks ago

    Salem, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent at Fairfield Inn Winston Salem

    3 weeks ago

    Winston-Salem, United States Summit Hospitality Group Full time

    Job Type Full-time Description Full job descriptionSUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and...

  • Front Desk Agent at Fairfield Inn Winston Salem

    2 months ago

    Winston-Salem, United States Summit Hospitality Incorporated Full time

    Job DescriptionJob DescriptionDescription:Full job descriptionSUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by...

  • Front Desk Agent at Fairfield Inn Winston Salem

    4 weeks ago

    Winston-Salem, United States Summit Hospitality Group Full time

    Job Type Full-time Description Full job descriptionSUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and...

  • Front Desk Agent

    2 weeks ago

    Salem, United States Residence Inn Salem Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Salem, United States Residence Inn Salem Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Salem, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    3 weeks ago

    Salem, United States Residence Inn Salem Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Front Desk Attendant

    1 month ago

    Salem, United States The Hotel Salem Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    6 days ago

    Salem, United States La Quinta Inns & Suites Full time

    _**Primary duties would include but not be limited to the following**:_ - Checks guests in and out of hotel in an accurate, speedy, and courteous manner - Efficiently handles all payments received (cash, credit card, checks, or traveler's checks). Balances/verifies all monetary transactions in the appropriate accounts - Efficiently creates, cancel, make...

  • Hotel Front Desk Attendant

    2 days ago

    Salem, United States The Hotel Salem Full time

    $16 hourly **Responsibilities**: - Communicate with housekeeping to make sure guest rooms are ready - Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information - Perform regular bookkeeping duties: make sure hotel guest information is current and correct -...