Patient Access Engagement Specialist

4 weeks ago

Atlanta, United States Emory HealthcareEmory University Full time

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

  • Comprehensive health benefits that start day 1

  • Student Loan Repayment Assistance & Reimbursement Programs

  • Family-focused benefits

  • Wellness incentives

Ongoing mentorship, development, leadership programs...and more

8am - 5pm / Full Time / 40hrs

Description

JOB REQUIREMENTS:

  • Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.

  • Answer inbound calls in high volume call center environment.

  • Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.

  • Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.

  • Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures.

  • Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian service

  • Remain current with outpatient procedure knowledge and provides clinical prep instructions to callers as needed.

  • Provide timely responses to all inquiries (verbal / written) regarding patient accounts. This position also makes outbound calls to schedule patients and assists with the management of physician orders, in a variety of ways.

  • Maintain acceptable productivity standards in high volume call center environment. Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form.

  • 100% of work time spent on answering calls and scheduling appointments.

MINIMUM QUALIFICATIONS:

  • Minimum 6 months to one year of medical office experience, scheduling environment or call center required.

  • AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.

  • Demonstrated key competencies, knowledge & proficiency of Patient Access Engagement Specialist duties and workflow.

  • Quality scores within expected range as outlined.

  • No performance or disciplinary issues.

  • ADDITIONAL REQUIREMENTS: Complete training exams with a passing score, proficient in 17 sections/skills, maintain quality scores of 85% or above, schedule adherence within established guidelines, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

Supporting a diverse, equitable and inclusive culture: Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

JOIN OUR TEAM TODAY Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Connect With Us

Connect with us for general consideration

Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department Referral Management

Job Type Regular Full-Time

Job Number 125621

Job Category Clerical & Administrative

Schedule 8a-5p

Standard Hours 40 Hours

Hourly Minimum USD $16.80/Hr.

Hourly Midpoint USD $21.60/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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