Client Support Specialist
3 weeks ago
Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist will be a key advocate for customer success, support and translating clients’ needs into PSR (product specifications) for Pro Software enhancements. Furthermore, this individual will be a Subject Matter Expert (SME) in the payroll, benefits, tax and accounting functional areas. This position reports to the Head of Support. Essential Job Functions: Resolves support ticket requests from customers by training, configuration, or system updates. Manages overall customer success by leading recurring meetings that focus on resolving customer issues and enhancing the system to meet customer needs. Provides insight to and support of the customer throughout the full project lifecycle (Sales-implementation-support). Prepares and conducts user training as well as developing client training material. Documents and maps customers’ business processes and third-party integrations and identifies areas of opportunity for increased client satisfaction (either during sales or implementation process) Acts as liaison between the client and the business and effectively communicates client needs related to software functionality and performance. Identifies future development needs based on client processes and provides development team with design documentation for client-specific development. Reviews, analyzes, and evaluates business needs and works with technical resources to design effective, simple, and creative automation solutions. Plan and complete assignments within deadlines. Participate in internal QA process to test customer issues/enhancements and provide feedback Knowledge Skills & Abilities: 3+ years’ experience implementing or supporting Enterprise Resource Planning (ERP), Payroll or other application software implementations required. In-depth understanding of both PEO Software and the PEO business preferred. Business process or Value Stream Mapping (VSM) and consulting experience. Experience with Microsoft Project. Project Management Professional (PMP) certification or equivalent a plus Team player with strong communication, interpersonal, and collaboration skills. Takes ownership of issues and drives them to completion. Excellent communication and documentation skills. Ability to present ideas effectively, either orally or in writing. Powered by JazzHR
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Client Support Specialist
2 months ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
2 months ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
3 weeks ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
3 weeks ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
2 months ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
3 days ago
Houston, Texas, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
5 days ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customers current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist will...
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Client Support Specialist
3 weeks ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
3 weeks ago
Houston, United States ProSoftware Full timeJob DescriptionJob DescriptionPosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as...
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Client Support Specialist
4 weeks ago
Houston, United States ProSoftware Full timePosition Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
2 months ago
Houston, United States ProSoftware Full timeJob DescriptionJob DescriptionPosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as...
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Client Support Specialist
2 months ago
Houston, United States Pro Software Full timeThe Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist will be a key...
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Client Support Specialist
2 months ago
Houston, United States SV Consulting Services Full timeYour Gateway to a Rewarding Career!! Are you passionate about your clients and delivering outstanding customer service? SV Consulting Services is on the lookout for a Client Support Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting...
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Client Support Specialist
2 months ago
Houston, United States ProSoftware Full timePosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
3 weeks ago
Houston, United States ProSoftware Full timePosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...
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Client Support Specialist
4 weeks ago
Houston, United States Complete Medical Supply Full time**About Us**: We are a retail home health medical supply store in the Heights area of Houston, Texas. We provide medical supplies such as oxygen, wheelchairs, orthopedics, walkers and much more to our customer base. We have been at this location for more than 15 years. Our team is laid back and loves to build relationships with our staff and customer base....
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Client Support Analyst
2 months ago
Houston, United States U.S. Legal Support Full timeAre you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? If you possess these qualities, consider joining our legal service team **in onsite role** in one of our office in_ Houston, Texas! _ **Client Support** **Analyst** **Job Functions**: - Answer customer phone calls...
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Specialist, Client Support
3 weeks ago
Houston, Texas, United States S&P Global Full timeAbout the Role:Grade Level (for internal use):09About the roleThe Team:You will be part of the Kingdom client service team of S&P Global Commodities Insights. This is a client facing role that helps clients with geoscience workflows, troubleshooting project database issues, and assisting with licensing issues on the Kingdom software application, through...
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Specialist, Client Support
4 weeks ago
Houston, Texas, United States S&P Global Full timeAbout the Role:Grade Level (for internal use):09About the roleThe Team:You will be part of the Kingdom client service team of S&P Global Commodities Insights. This is a client facing role that helps clients with geoscience workflows, troubleshooting project database issues, and assisting with licensing issues on the Kingdom software application, through...
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Remote Client Billing Support Specialist
2 weeks ago
Houston, United States Apara Autism Centers Full time**_ Why work for A_**_para Autism Centers_**_?_** - A_para Autism Centers_ _is a place_ to learn and grow! We are a progressive _fast growing_ company searching for people with _like-minded_ goals. Learn, _grow,_ and contribute. Apara_ is a place _where_ your ideas are _encouraged_ and your efforts are rewarded. Join our team and make a difference! We are...
