Patient Coordinator
3 weeks ago
At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
Under direct supervision of the Practice Development Manager, the Patient Coordinator will be responsible for managing the clinical support coordination of the patient's care. Primary responsibility for scheduling follow up appointments, surgery coordination and scheduling, communication across care teams and other Summit departments. Provides other non-clinical activities, in support of patient care, as directed by the physician and/or other provider/clinician.
This is a full-time Patient Coordinator position working directly with an Upper Extremity Physician and Team. Scheduled day hours are 7:30 AM to 4:00 PM (*hours are approximate/estimated based on team/clinic needs). Primary locations will be our Plymouth, Eden Prairie, Maple Grove and Minnetonka campuses. Flexibility to float to other locations as needed. This position may involve working at any Summit location and/or outreach sites, as assigned.
This position is eligible for a $3,000 Sign-on bonus.
- Responsible for answering and responding to patient phone calls, manage team voicemail and email, and appropriately triage patient phone calls, on a daily basis and as appropriate.
- Manage one or more Physician's daily schedules, clinic and surgery schedules. Responsible for scheduling and logistics for urgent need patients.
- Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments.
- Communicate information from Physicians and other care providers to patients and other staff, in support of patient care.
- Maintain and complete worklist, in coordination with other identified care team members. Accurately enter physician's orders in to electronic medical record.
- At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests. As directed, provide patients with information packet and/or documents in accordance with physician protocols.
- Acts as immediate back-up to other teams, including within own service line or to other service line teams, as assigned. Assist with voicemail, email and task lists as needed.
- May be responsible for rooming of patients and initiating visit for physician and other providers/clinicians, as directed.
- Performs other duties as assigned.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.
QualificationsEducation Associates of Medical Assistant (preferred)
High School (required)
Experience 2 years: Must have at least 2 years comparable experience in a medical or clinical office setting. Prefer experience in an Orthopedic clinic setting. (required)
Associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or other related program.
In lieu of education, an equivalent combination of coursework and previous related experience may be considered.
(preferred)
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