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Dispatcher - Communications

4 months ago

Mission Viejo, United States Providence Service Full time

Description

Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments. Monitors and responds to both clinical and non-clinical alarm systems.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualification:

  • 6 months experience in customer service or dispatching or operator functions.

Preferred Qualifications:

  • Associate's Degree.

  • 1 year hospital related PBX or Call Center experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 286914
Company: Providence Jobs
Job Category: Patient Services
Job Function: Clinical Support
Job Schedule: Part time
Job Shift: Variable
Career Track: Clinical Support
Department: 7500 MH COMMUNICATIONS
Address: CA Mission Viejo 27700 Medical Ctr Rd
Work Location: Mission Hospital Mission Viejo
Pay Range: $23.00 - $29.08
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.