Service Coordinator

3 weeks ago


West Springfield, Massachusetts, United States Atlas Copco Compressors LLC -North America Customer Center Full time


Service Coordinator

Functional area:

Service

Country:

United States

City:

West Springfield, Massachusetts

Company name:

Atlas Copco Compressors LLC

Date of posting:

Mar 13, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission: Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Roles and Responsibilities

Service Administration (60%) - Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis

Service Scheduling (40%) - Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process. Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.



To succeed, you will need

Experience - Minimum of two years of relevant service coordination and/or dispatch experience.

Education - High School diploma, some college preferred.

Skills - Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

In return, we offer you

Choose your career with us

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

  • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
  • Health insurance/ Dental insurance/ Vision insurance
  • Competitive Paid time off
  • Life & Disability insurance
  • Salary range: $53K - $65K based on knowledge, skills and experience; "Geographically adjusted"

City

West Springfield, Massachusetts

Recruiter

joseph.coleman@atlascopco.com

Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.



  • West Springfield, Massachusetts, United States Olive Garden Full time

    Olive Garden is a leading dining establishment seeking a skilled Dining Service Coordinator to join our team. As a key member of our production staff, you will be responsible for coordinating food preparation and presentation to ensure that our guests receive an exceptional dining experience.The ideal candidate will possess excellent organizational and...


  • West Springfield, Massachusetts, United States Bertera Auto Full time

    Job Description:We are seeking a skilled Service Operations Coordinator to join our team at Bertera Auto.About the Role:The successful candidate will play a critical role in ensuring the smooth operation of our service department. This includes assisting Service Writers and Manager with daily tasks, answering phone calls, scheduling appointments, checking in...


  • West Springfield, Massachusetts, United States Aveanna Healthcare LLC Full time

    Aveanna Healthcare LLC is a leading provider of home healthcare services, committed to delivering exceptional patient outcomes and experiences. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and their families.We are currently seeking an Occupational Therapist to join our team. As an Occupational...


  • West Springfield, Massachusetts, United States May Institute Full time

    About the RoleThe Assistant Program Coordinator (APC) is a key member of our team, responsible for providing essential support to individuals with developmental disabilities. This includes personal care, meal preparation, and transportation. You will also have the opportunity to work collaboratively with a diverse team of therapists, caregivers, and...

  • Service Coordinator

    2 weeks ago


    Springfield, Massachusetts, United States Behavioral Health Network Full time

    The Behavioral Health Network is seeking a qualified Service Coordinator to join our team. In this role, you will provide high-quality community-based and clinically informed wrap-around services to help adults experiencing chronic homelessness make positive changes through treatment.About the RoleYou will work closely with Springfield's Regional HUB...


  • Springfield, Massachusetts, United States Applebury Behavior Associates Full time

    About the RoleWe are seeking a dedicated professional to join our team as a Clinical Service Coordinator. The successful candidate will be responsible for implementing behavior intervention plans under the supervision of LABAs or other Licensed Professionals. Key responsibilities include collecting data on observable client behavior, implementing treatment...


  • Springfield, Massachusetts, United States Applebury Behavior Associates Full time

    About Us:Applebury Behavior Associates is seeking a dedicated Clinical Services Coordinator to join our multidisciplinary team. The Clinical Services Coordinator will work with individuals with developmental disabilities, providing clinical support and guidance to staff members.Responsibilities:Provide clinical guidance to staff members on implementing...


  • Springfield, Massachusetts, United States Davies Public Affairs Full time

    Professional Services Coordinator Job DescriptionThe Professional Services Coordinator will provide support to the accounting department by performing tasks such as reconciling cash deposits and disbursements to the general ledger. The ideal candidate will have 2-5 years of accounting experience and a bachelor's degree in accounting or a related...


  • Springfield, Massachusetts, United States Creative Financial Staffing Full time

    **Company Overview:**Creative Financial Staffing is a reputable organization seeking a highly skilled Financial Services Coordinator to join their team. This role offers the opportunity to gain hands-on experience in payroll processing and contribute to the success of a thriving company.Job Description:The Financial Services Coordinator will be responsible...


  • Springfield, Massachusetts, United States Baystate Health Full time

    **Job Summary:**Baystate Health seeks a skilled Healthcare Services Coordinator to join our Overnight team in Springfield, MA.**Key Responsibilities:**Process patient information, manage documentation, and organize medical records.Facilitate communication among staff, relaying messages and information.C coordinate bed management and patient throughput on the...

  • Care Coordinator

    2 weeks ago


    West Springfield, Massachusetts, United States ServiceNet Full time

    Are you a detail-oriented and organized individual who is passionate about supporting adults with Developmental Disabilities?As a Care Coordinator at ServiceNet, you will have the opportunity to work in a fast-paced environment where you can make a real difference in the lives of the individuals we serve.Your key responsibilities will include:Coordinating...


  • West Springfield, Massachusetts, United States Maxim Healthcare Service Full time

    About the JobWe are seeking a Registered Nurse to join our team and provide exceptional care to pediatric patients in a homecare setting.The ideal candidate will have a passion for delivering high-quality patient care and a commitment to collaboration and communication.They will have a strong understanding of the nursing process and be able to develop and...


  • West Springfield, Massachusetts, United States Maxim Healthcare Service Full time

    About the RoleMaxim Healthcare Services is seeking a Registered Nurse to work with pediatric patients in a homecare setting. As a member of our team, you will provide high-quality care and support to children and their families.We are looking for an experienced RN who can utilize the nursing process to plan, implement, and evaluate patient care and services...


  • Springfield, Massachusetts, United States Gandara Center Full time

    Job DescriptionAs a Clinical Therapist at the Gandara Center, your primary responsibility will be to provide individualized case management and therapy services to consumers. You will work closely with clients to assess their needs, develop treatment plans, and implement evidence-based interventions. Additionally, you will collaborate with other healthcare...


  • West Springfield, Massachusetts, United States Center for Human Development Full time

    About UsThe Center for Human Development (CHD) is a leading provider of human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need.We are seeking an Enrollment Specialist to join our team who shares our commitment to providing high-quality, community-oriented services.Your Responsibilities Will...


  • West Springfield, Massachusetts, United States Bear Mountain Health Care Full time

    Becoming a Cook at Bear Mountain Health Care is an exciting opportunity to join a dynamic and supportive team. As a key member of our kitchen staff, you will play a critical role in preparing high-quality meals for our residents and guests.At Bear Mountain, we value our Team Members and offer a range of benefits and opportunities for growth and development....


  • Springfield, Massachusetts, United States Thom Child And Family Services Full time

    Do you want to make a positive impact on the lives of young children and their families? Thom Child And Family Services is seeking an Infant and Toddler Services Coordinator to join our dedicated team of professionals. In this role, you will play a vital part in ensuring that families receive high-quality services that support their child's cognitive,...


  • Springfield, Massachusetts, United States State of Massachusetts Full time

    We are seeking an experienced administrative professional to join our team as an Administrative Services Coordinator. As a member of our team, you will be responsible for performing a variety of administrative tasks, including record-keeping, data entry, and correspondence with stakeholders.About the RoleThis is a unique opportunity to work in a fast-paced...


  • West Springfield, Massachusetts, United States CVS Health Full time

    At CVS Health, our purpose is to bring our heart to every moment of your health. As a Retail Health Coordinator, you will play a critical role in delivering on this purpose by communicating with patients and members to identify and address health care gaps.This is an opportunity to join a team that is passionate about making a difference in the lives of...


  • Springfield, Massachusetts, United States Thom Child And Family Services Full time

    We are looking for a Therapeutic Services Coordinator to join our team at Thom Child & Family Services. As a member of our multidisciplinary team, you will participate in assessments of clients' developmental status and provide direct services and activities developmentally appropriate for children 0-3 and their families.The successful candidate will have...