Information Technology

4 weeks ago

Fairfield, California, United States Sacred Heart University Full time

As the second-largest Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University's eight colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computer Science & Engineering; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si' campus, stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 390 Colleges: 2025 Edition, and Best Business Schools: 2024 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu

Position Summary

Responsible for analyzing, designing, and optimizing the systems and processes that support the operational and academic functions of the university. Works closely with faculty, staff, administrators, and IT teams to understand business needs, translate them into technical requirements, and lead the implementation of technology solutions that enhance institutional performance. Requires expertise in higher education business processes, a strong understanding of relevant technologies, and the ability to manage complex projects and systems integrations.

Principal Duties & Responsibilities

  • Business Process Analysis: Work closely with university departments to analyze business processes, workflows, and data requirements. Identify areas for improvement and provide solutions that align with institutional goals and objectives based on industry trends.
  • Requirements Gathering & Documentation: Elicit and document detailed functional and technical requirements from stakeholders. Develop comprehensive system documentation, including user stories, process flow diagrams, and system specifications.
  • System Implementation & Support: Collaborate with IT teams to design, test, and implement system solutions. Provide ongoing support during system rollouts, ensuring proper training, data migration, and user adoption.
  • System Optimization: Continuously assess and evaluate existing systems and workflows to identify opportunities for process improvements and increased efficiency. Recommend and implement system upgrades or new technologies as needed.
  • Communication & Training: Facilitate communication between technical and non-technical stakeholders. Conduct training sessions for end-users, helping them understand system functionality and encouraging effective use of technology to increase efficiency and productivity.
  • Project Management Support: Assist in project planning, scheduling, and execution for system upgrades, replacements, and new implementations. Monitor progress and deliverables, ensuring alignment with timelines and budgets.
  • Change Management: Support change management processes for system changes and upgrades, including preparing communication plans, conducting user acceptance testing (UAT), and gathering feedback.
  • Compliance & Security: Ensure that business systems adhere to university policies, regulatory requirements (such as FERPA, HIPAA, etc.), and best practices for data security and privacy.
  • Other duties as assigned
Knowledge, Skills, Abilities & Other Attributes
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
  • A Master's degree is preferred but not required.
  • Minimum of 3 years of experience as a Business Systems Analyst, or in a related role, within a higher education institution preferred
  • Experience working with enterprise resource planning (ERP) systems, student information systems (SIS), or similar systems in higher education is highly desirable.
  • Proven experience in requirements gathering, process modeling, and documentation.
  • Familiarity with data analysis tools, SQL, or reporting platforms is a plus.
  • Strong analytical and problem-solving skills with the ability to translate business needs into technical specifications.
  • Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
  • Experience with administrative and academic technologies in higher education.
  • Proficiency in systems analysis, business process modeling, and requirements documentation.
  • Knowledge of system integration practices and experience working with cross-functional teams.
  • Ability to handle multiple projects simultaneously and prioritize effectively in a dynamic environment.
  • Certified Business Analysis Professional (CBAP) or similar certification is preferred.
  • ITIL Foundation Certification or equivalent knowledge of IT service management best practices is preferred.
Unusual Working Conditions

May require occasional evening or weekend hours for project deadlines or system maintenance

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.

Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.

Other details
  • Job Family Staff
  • Job Function Information Technology
  • Pay Type Salary
  • Required Education Bachelor's Degree
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