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Community Liaison

2 months ago

Tate, United States City of East Point, GA Full time
Salary: Depends on Qualifications

Location : GA, GA

Job Type: Full-time

Job Number: 7020

Department: Office of Equity Inclusion and Empowerment

Opening Date: 07/30/2024

Under general supervision, this position will function as a liaison between the City of East Point and residents to ensure that services offered by the City, community-based organizations, non-profit institutions are appropriate to meet their needs and are delivered in a timely, efficient, and equitable manner.
Major Duties

  • Connect residents to services designed to enhance their physical and mental wellness, economic needs, and assisting with the development of tailored care plans.
  • Work with resident support networks and health care professionals to implement care plans.
  • Convening "Listening Sessions" to receive feedback about resident concerns and intervene as appropriate by suggesting program services.
  • Maintain data related to service provision and interactions.
  • Evaluate resident progress periodically and adjust as needed to improve outcomes.
  • Conduct citizen satisfaction surveys.
Minimum Qualifications

Bachelor's degree preferred in Public Administration, Social Work, Counseling, Psychology or Behavioral Science and a minimum of three (3) years of community engagement, social work, counseling, community organization, or case management.
Knowledge Required by the Position
  • Ability to relate to individuals with diverse socio-economic backgrounds.
  • Ability to motivate and encourage individuals to follow care plans.
  • Strong verbal and written communication skills.
  • Critical thinking and analytical skills to address complex problems.
  • Flexibility to adapt to changing policies to meet evolving needs.
  • Strong organizational skills.
  • Ability to multi-task.
  • Ability to interpret complex statistics and other data.
  • Strong written and oral communication skills.
  • Ability to use computer applications such as spreadsheets, word processing, calendar, email, and database software.
  • Knowledge of case management.
  • Knowledge of evaluation tools.
  • Ability to read, write, understand, and communicate in English sufficiently to perform essential job functions.
  • Ability to make decisions based on available data.
  • Knowledge of modern counseling techniques.


Supervisory Controls: This position is under direct supervision of Community Social Service Manager

Guidelines: Guidelines include City ordinances, City and departmental policies and procedures; federal, state, and local regulations.

Complexity: The work consists of complex problems and issues.

Scope and Effect: The purpose of this position is to provide services connecting the residents of East Point to resources and services.

Personal Contacts: Contacts are typically with co-workers, other City employees and the public.

Purpose of Contacts: Contacts re to give or exchange information and provide services.

Physical Demands: The work is usually performed with the employee sitting or standing at a workstation, in front of groups, and walking through neighborhoods and communities.

Work Environment: The work is performed in an office and at external locations.

Supervisory and Management Responsibility: None

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