Promotions Clerk

4 weeks ago

Las Vegas, United States Tuscany Suites and Casino Full time

Located just minutes away from all the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for an On-Call Promotions Clerk that will be responsible for representing the Tuscany Casino, assisting guests and facilitating promotions and events.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club each week.
  • Promote the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
  • Record information on new customers and update computer files as needed.
  • Responsible for adhering to established cash control policies and procedures.
  • Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
  • Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
  • Flexibility and adaptability to a changing clientele and environment.
  • Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
  • Responsible for conducting all responsibilities in a professional and ethical manner
  • Responsible for maintaining a consistent, regular attendance record.
  • Adheres to performance standards, company policies and procedures, as they relate to the department.
  • Ability to work in fast paced environment.
  • Must be able to lift 15 lbs.
  • Must be able to stand for long periods of time.
  • Other duties as assigned by management.

EDUCATION & EXPERIENCE

High school diploma or GED required. At least 1 year of Customer Service experience. Basic computer and typing skills. General knowledge of gaming, including slots, video, bingo and card games a plus. Computer experience with database. Must maintain a professional appearance. Positive customer service, communication and listening skills. Ability to maintain strict confidentiality and maintain a professional demeanor. Always maintain positive guest relations, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Must be able to work nights, weekends, and holidays. Neat, clean appearance is a must, Bi-lingual preferred. Must be able to work in an environment with exposure to secondhand smoke and high noise levels. Minimum age requirement is 21.

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