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Business Analyst
1 month ago
Location: Whitehouse Station, NJ
Duration: 6 months + CTH
Job description
As a member of the Global Center of Competence ( "CoC"), the Business Process Automation & Digital Analyst will partner with business/functional needs to identify pragmatic, yet innovative automation and digital solutions. They will coach business and functional unit leaders across the organization to drive and lead process automation ( "IPA") and Digital initiatives across the enterprise. This position reports to: AVP, Intelligent Process Automation & Digital Optimization Leader.
Key accountabilities include:
Business Solutioning and Stakeholder Management
• Partner with BPR (Business Process Re-engineering) expert to identify automation opportunities, discuss automation/digital approach and framework with designated business and functional product owners by outlining deliverables, timeline, roles/responsibilities to build automation pipeline.
• Design business automation/digital solution in partnership with IT and Product Owners while ensuring alignment with the agreed process flow.
• Collaborate with internal IT experts to design feasible IT solution, build user stories to support desired automation solution.
• Establish and participate PI Planning, regular project update meetings.
• Monitor pipeline, and inflight initiatives progress.
• Support business/functional Automation/Digital owners to build out communication to ensure proper engagement such as Key milestones, in scope processes current and future state, timelines, technology dependencies, roles/responsibilities between business/functional owners, IT, Vendor and Global Automation team.
• Act as an escalation point to secure engagement, resolve issues associated with business resources, IT and or SI Partner engagement.
• Assists the line of business to escalate and resolve project blockers such as issues with business resources, IT and or SI Partner engagement.
Supporting Process Automation & Digital Implementation and Production
• Collaborate with transformation leads, and product owners to drive the automation/digital business solution discovery, planning, identification of solutions and objectives, development and monitor supervised production for assigned workstream and/or initiatives.
• Supports the deployment of agile and machine learning capabilities in the LOBs in line with Client standards.
• Engage the appropriate internal and external (staff augmentation) resources to use process automation best practices to deliver successful solutions.
• Assist the business to Integrate multiple projects across the line of business value chain.
• Assist in the deployment of program and project management standards for effective delivery meeting Time, Quality, Budget, LOB requirements.
• Guide and partner with change management resources (Change Manager & HR) to ensure effective communication and execution of the required organizational and role changes.
• Provide guidance on the post implementation support.
• Assist the LOB to Identify "in unit" roles and time requirements and work with business leaders to identify staff for the assignments.
• Conduct lessons learnt post deployment on each initiative.
Participating in the Process Automation CoC and Utilizing its Practices
• Participate as an active member of the Business Process Automation CoC in developing a set of best practice guidelines and training content for use across all PA initiatives.
• Contribute to the continuous improvement of automation framework, technologies and knowledge by sharing information, building standards, developing intellectual property and capturing lessons learned.
• Provide direction and guidance to all program staff for assigned units and programs.
• Coach team members on areas of development to increase their knowledge and work performance.
Preferred Qualifications
• Bachelor's Degree, certification as a Green Belt Process Engineer or equivalent qualification.
• Project Management certification and Agile experience.
• 4 - 6 years business process engineering/business analysis experience in financial services.
• Solid experience in working in a multi-discipline, matrix structure team fostering collaboration and teamwork.
• Business and System Analysis and Information System solution delivery experience.
• Business Value Chain and Opportunity assessment techniques and experience.
• Strong knowledge of machine learning, robotics and bpm.
• Prior RTE experience in a global company and familiarity with WorkFusion platform is a plus.
